Case Manager

Bread of Life

TITLE: Case Manager­

JOB PURPOSE: The Case Manager is responsible for facilitating the achievement of client wellness and independence through advocacy, assessment, planning, communication, education, resource management, and service facilitation, based on the individual needs of the clients within the Bread of Life shelter program.

GENERAL EXPECTATIONS:

A) Be committed to the Bread of Life mission

B) Work as a member of a team in the performance of duties

C) Be punctual for scheduled work and remain alert at all times, sleeping or the appearance of sleeping is strictly prohibited

D) Work in harmonious relationships with all vendors and members of the community

E) Perform duties in a conscientious, cooperative manner

F) Keep work area neat/clean and maintain a professional appearance

G) Be thoroughly knowledgeable of all Bread of Life policies and procedures

H) To accept shared responsibility with other employees to successfully accomplish common goals

I) To assure quality in work performed in order to facilitate the delivery of quality services

J) Maintain confidence and protect Bread of Life by keeping information concerning clients and shelter operations confidential

ESSENTIAL JOB RESPONSIBILITIES:

1) Evaluate, facilitate, and monitor services and clients’ progress in relationship to established goals and objectives. Document daily in the Client Record

2) Plan, organize, and monitor Plan of care follow-up, services to clients, and over-all conditions in the shelter

3) Maintain files in an organized, confidential manner following policy and procedures and state and federal guidelines

4) Facilitates community resource availability based on client needs to assure maximum benefit to the clients

5) Conduct initial intakes with clients upon arrival to the shelter

6) Conduct individual care plans and comprehensive assessments within three working days to identify client needs and support systems

7) Identify and document occurrences and take corrective action when required

8) Provide ongoing case management and support to clients

9) Fifty percent of all scheduled working hours in a week must involve face-to-face appointments with clients while maintaining a minimum of 15 billable hours weekly

10) All documentation regarding a client's progress should be fully written and finalized by the end of each business day of the client’s interaction

11) Knowledgeable in use of office equipment used in the execution of job duties; must be able to utilize this equipment with or without reasonable accommodation

12) Excellent organization and verbal and written communication skills

13) Respond to public telephone inquiries. (Media inquiries should always be directed to the Executive Director)

14) Participates in Agency-wide training/in-services programs

15) Participates in interdisciplinary treatment planning meetings, works with the shelter staff to make necessary improvements

16) Assist in completing and submitting all reports and requests required to receive state and federal funding

17) Maintain relationships and work closely with local and state housing authorities

18) Able to work independently in a fast-paced environment, demonstrating good judgment

19) Presents self professionally, positively representing the organization in demeanor and appearance

20) Individual may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload

REQUIREMENTS AND SKILLS NEEDED FOR POSITION:

· A Bachelor’s degree in the human services field, or the equivalent in years and experience

· Mental Health Rehabilitation Technician/Community (MHRT/C) Certification required

· Must possess a valid Driver’s License and maintain a clean driving record

· Ability to communicate effectively orally and in writing

· Experience working with people with diverse backgrounds including persons with disabilities, behavioral health issues, and families with children

If you have any questions or you are interested in applying for this position, please feel free to contact Laura Briggs, Director of Operations at 207-626-3434 ext 1

Job Type: Full-time

Pay: $22.79 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person