Case Manager

Job Title: Case Manager

Program: Beyond Addiction
Reports To: Clinical Supervisor / Program Director

Position Summary:

The Case Manager at Beyond Addiction is responsible for coordinating comprehensive care for women in a residential substance use treatment setting. This role requires a strong understanding of substance use disorders, recovery principles, trauma-informed care, and family systems. The Case Manager serves as a liaison between clients and external agencies to ensure continuity of care, access to resources, and successful transition planning.

Key Responsibilities:

• Conduct comprehensive assessments of client needs, including substance use history, mental health, medical, housing, legal, and social service needs.
• Develop, implement, and regularly update individualized service plans in collaboration with the client and treatment team.
• Provide ongoing case management services, including advocacy, referrals, and resource coordination.
• Maintain consistent communication and collaboration with outside agencies, including:
  • Child protective services (CYS)
  • Courts and probation/parole
  • Medical and behavioral health providers
  • Housing agencies
  • Educational and vocational programs
• Coordinate and schedule appointments for clients, including medical, dental, mental health, and social services.
• Monitor client progress and compliance with treatment goals and external requirements.
• Assist clients with obtaining benefits such as Medicaid, SNAP, WIC, SSI/SSDI, and other entitlements.
• Facilitate discharge planning, including housing, outpatient treatment, employment, and childcare arrangements.
• Participate in multidisciplinary team meetings and case consultations.
• Maintain accurate, timely, and compliant documentation in the electronic medical record (EMR).
• Ensure all releases of information (ROI) are properly completed prior to communication with outside entities.
• Provide crisis intervention and support as needed.

Qualifications:

• Minimum of 2 years of experience working in substance use disorder treatment or related field.
• Knowledge of substance use disorders, recovery processes, relapse prevention, and trauma-informed care.
• Experience working with women and families preferred.
• Strong understanding of community resources and external service systems.
• Experience coordinating care with multiple outside agencies.
• Excellent organizational, communication, and documentation skills.
• Ability to manage multiple cases and prioritize effectively.
• Proficiency in EMR systems (e.g., KIPU or similar) preferred.

Required Skills & Competencies:

• Strong interpersonal and advocacy skills
• Ability to build rapport with diverse populations
• Knowledge of confidentiality laws (HIPAA, 42 CFR Part 2)
• Crisis management and problem-solving abilities
• Cultural competence and sensitivity
• Team-oriented with ability to work independently

Working Conditions:

• Residential treatment setting for women
• May require occasional evening or weekend hours
• Ability to respond to crisis situations in a calm and professional manner

Physical Requirements:

• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 20 pounds if needed
• Ability to safely navigate a residential facility environment

Additional Requirements:

• Valid driver’s license and reliable transportation
  
• CPR/First Aid certification (or willingness to obtain)