Case Manager

POSITION SUMMARY

The Client Services Case Manager provides direct, recovery-oriented support to individuals and families by completing assessments, coordinating services, and helping clients achieve stability, wellness, and self-sufficiency. This role supports clients across the recovery continuum by connecting them to internal programs and community resources, promoting relapse prevention and harm reduction strategies as appropriate, and delivering compassionate, trauma-informed, and culturally responsive services aligned with the organization’s mission.

ESSENTIAL FUNCTIONS

Client Support & Case Management

Conduct client intakes & assessments (as applicable), and eligibility screenings for recovery services.

Develop individualized service plans that support goals, stability, and long-term wellness.

Provide ongoing case management, and follow-up support, including support with appointments and service navigation.

Maintain consistent contact with clients to monitor progress, remove barriers, and encourage continued engagement in services.

Assist clients with crisis planning and connect them to appropriate supports (MAT referrals, peer supports, mental health services, emergency housing, etc.).

Program Coordination & Service Delivery

Coordinate services across internal programs and external partners to support recovery, stabilization, and community reintegration.

Support client engagement in family service related programming (workshops, life skills, employment readiness, housing stability, etc.).

Assist clients in navigating systems including housing, employment, education, healthcare, insurance/benefits, and behavioral health services.

Track client participation, milestones (as defined by program), and service outcomes.

Documentation & Compliance

Maintain accurate, timely, and complete client records in the case management system, including service plans, progress notes, and referrals.

Ensure documentation meets organizational, contractual, and regulatory requirements (including confidentiality standards and required consents).

Assist with program reporting, data collection, and outcomes tracking related to recovery and stabilization goals.

Protect client confidentiality and follow all privacy guidelines.

Collaboration & Community Engagement

Build strong relationships with treatment providers, recovery support organizations, healthcare partners, shelters, employers, and other community resources.

Participate in team meetings, case staffing/case review sessions, and training opportunities to strengthen service quality and compliance.

Contribute to continuous improvement efforts, including identifying service gaps and recommending solutions that improve recovery outcomes.

Perform related duties to support program operations, client success, and the organization’s mission

Contributes to special projects and evolving business needs.

REQUIREMENTS

Bachelor’s degree in Social Work, Human Services, Psychology, or related field (or equivalent experience), preferred.

1–3 years of case management or client services experience preferred.

Strong communication, organization, and problem-solving skills.

Ability to manage multiple clients and priorities in a fast-paced environment.

Experience working with diverse or vulnerable populations preferred.

Proficiency with Microsoft Office and case management databases.

INDEPENDENT ACTIONS AND JUDGEMENT

Actions are controlled by Community Action policies and procedures, and by-laws governing non-profit organizations.

WORKING RELATIONSHIP

Work with all levels of management, Community Action personnel, and general public. Position demands high levels of courtesy, diplomacy and tact.

WORKING CONDITIONS

Work is performed in a standard office environment. May be required to work, beyond regular office hours to meet deadlines and the needs of the population the organization serves

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits: