Case Manager

Looking for a role where your work truly matters? Join the Family Resource Center as a Case Manager and be part of a team that supports families through real-life challenges with compassion, respect, and practical support. This is a hands-on, community-based role where you’ll build strong relationships, coordinate meaningful services, and help families move toward greater stability and well-being.

Position Summary: The Case Manager provides comprehensive, strength-based support to families we work alongside at the Family Resource Center. This position supports families in achieving stability and greater stability and well-being by assessing needs, coordinating services, and collaborating with community providers, including the New Hampshire Division for Children, Youth and Families (DCYF). The Case Manager is responsible for maintaining compliance with all applicable New Hampshire regulations, agency policies, and documentation standards.

Essential Duties and Responsibilities:

• Maintain and manage an assigned caseload of families in accordance with program expectations
• Conduct comprehensive assessments to identify family strengths, needs, and service goals
• Partner with families to develop, implement, and monitor individualized service/treatment plans
• Provide weekly face-to-face contact with families to support progress toward identified goals and support families in navigating complex needs
• Collaborate regularly with DCYF and other community-based organizations
• Coordinate and facilitate transportation to services and resources within the community to support engagement
• Maintain accurate, timely, and compliant documentation, including progress notes, service plans, and required reports
• Participate in case reviews, supervision, team meetings, and ongoing professional development
• Provide advocacy on behalf of families to ensure access to appropriate services
• Ensure adherence to confidentiality standards and all applicable federal and New Hampshire state regulations

Minimum Qualifications: Education and Experience:

• Bachelor's degree in psychology, Social Work, Human Services, or a closely related field and a minimum of two (2) years of experience working with children and families

Additional Requirements:

• Valid driver’s license and access to reliable transportation
• Ability to travel throughout assigned service areas within New Hampshire
• Successful completion of all required criminal background checks.
• Strong interpersonal, organizational, and communication skills
• The schedule may include evening hours to accommodate family availability.

Physical Requirements:

The physical requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to lift up to ten (10) pounds.
• Sitting most of the time with some bending and reaching.
• Standing, walking, and bending periodically
• Engaging in repetitive movements of wrists, hands, and fingers – typing and/or writing
• Receiving and responding to oral communication
• Specific vision abilities required by this job include close vision and distance vision

The Family Resource Center is a 501(c)(3) nonprofit organization that has been serving the needs of children and families in New Hampshire’s beloved North Country for over 25 years. The FRC’s mission is to build healthier families and stronger communities through positive relationships, programs and collaborations in the North Country.

The Family Resource Center is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $18.00 - $24.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Retirement plan

Work Location: In person