Case Manager

Celine Case Manager

Organization: Zelie’s Home

Job Title: Celine Case Manager

Type of position: Full time position

Location: Lakewood

Job Purpose

Reports to the Director of Housing & Resident Services. The Case Manager serves as a point of contact for individuals experiencing homelessness after they have transitioned from intake to residence in one of the homes, and provides regular case management to support the overall well-being of current families in one home.

Responsibilities

Case management:

Coordinate an intentional transition from the intake and welcome phase with the Programs, Outreach and Intake Manager (POIM) to case management.
Maintains caseload of families: conducts strengths based needs assessment; develops family partnership agreements with clients
Creates self identified measurable goals to ensure families are successful in accomplishing their identified goals.
Serves as the main contact for current mom case management needs, providing a level of support based on each families’ needs.
Provides support services for current moms, including ensuring homes have up-to-date information regarding community resources and locating specialized resources, transportation needs to appointments etc.
Coordinates, under the Director of Housing and Resident Services approval, all financial requests (loans, scholarships, emergency expenses, etc.) for current moms.
Writes letters of recommendation for moms when requested.
Collaborates with POIM to connect with local programs and agencies to locate services for families.
Represents Zelie’s Home in court on behalf of current and alumnae moms as needed.
Maintains and updates all current mom files; prepares them to be archived annually.
Inputs case notes, goals, etc. to client records in the reporting system on a regular basis.
Maintains accurate and consistent collection, documentation and organization of case management assessments and corresponding referral information.
Document referrals and enrollments in Zelie’s Home programming.
Inputs entry and exit data to client records in the reporting system on a regular basis.
Responsible for maintaining data and reporting outcomes on a monthly basis to the Director of Housing and Resident Services.

Mom Relations:

Meets with current moms weekly, check-ins expected daily.
Model the importance of personal presence with staff and moms by spending time in community regularly
Coordinates ‘Mom Updates’ and the sharing of information about particular moms’ cases. Ensure coordination of moms’ counseling schedule, including the sharing of mom updates on a weekly basis.
In conjunction with the POIM, attends Community Night Dinner and coordinates house meetings..
Coordinates and assigns ride requests for current moms to staff and Community Life Assistants members ensuring moms feel advocated for and supported.
With leadership from the House Manager, assist wjth the upkeep of the house; make sure the “First Impressions Maintenance” is being done in community / tour-ready space.
In conjunction with the POIM, coordinates support for fathers of the babies served.
Maintains appropriate professional boundaries and adheres to ethical standards in all interactions.

Collaborative Efforts

Serves in the on-call rotation for in-home emergencies.
Participate in weekly and biweekly meetings with appropriate teams for easy and transparent information sharing.
Consult the leadership team at home prior to asking a mom to leave. If issues arise and/or final decision is needed, consult the Director of Housing and Resident Services
Be available for emergency/crisis/major issues that arise at the house. Provide onsite support to the CLAs during crisis or emergency situations. Be intentionally aware of conflicts, difficulties or stressors. Coordinate with a mental health provider to deescalate the situation. Follow up with the Director of Housing and Resident Services.
Mediates and leads important conversation/safe space conversations with moms, Community Life Assistants, staff, volunteers etc as needed.
In conjunction with the Social Worker and in alignment with the evidence-based programming, the Case

Manager coordinates weekly and monthly schedules for current moms.

Provides transportation for moms and their children on as needed basis with company vehicles.
Assumes any additional projects or tasks as assigned by the Director of Housing and Resident Services.

Benefits:

Hourly wage
PTO
Health insurance stipend
SIMPLE IRA match up to 3%
Counseling reimbursement
Wellness stipend
Access to basic necessities (including food and hygiene products)
Optional supplemental insurance options

Qualifications/Skills

BA in a related field (i.e. specialization in social, behavioral or human services).
At least 2 years of case management experience
Valid driver’s license with good driving record and proof of insurance.
Computer literacy in Google Suite, Office Suite, and Slack.
Knowledge of resources in the Cleveland community
Strong interpersonal skills and engagement skills.
Ability to work effectively as part of a team.
Demonstrates experience and competency in working in a culturally diverse setting, and an understanding of the intersectional nature of homelessness, poverty, abuse, disability, substance abuse and mental illness.
Excellent organizational, supervisory, and communication skills, with proficiency in engaging diverse audiences.
Experience working with vulnerable populations, addiction and poverty.
Experience with crisis intervention and/or mediation.
Alignment with Zelie’s Home core values and sanctity of human life.
Must be able to lift up to 25 pounds occasionally (e.g., moving donations, baby supplies, or household items).
Ability to climb and descend stairs multiple times per day, as the home includes multiple floors.
Comfortable working in both office and residential settings, with frequent movement between rooms and interaction with families

Preferred Qualifications

Certifications in trauma-informed care, motivational interviewing.
LSW, LISW

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Flexible schedule
Paid time off
Professional development assistance

Application Question(s):

Candidates for this position must demonstrate a safe and responsible background, as it involves direct, unsupervised access to children, are you able to do that?

Education: