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Case Manager

Title: Case Manager
Unit: Castle III
Reports to: Program Director
Status: Full-Time; Regular; Non-Exempt
Salary Range: $27.48 to $30.22 per hour (approximately $50,000 to 55,000 annually)
Location: 107 East 123rd Street, New York, NY 10035
Days/Hours: Day and Evening hours.

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with over $90 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, the Bronx, Manhattan and Queens.

Position Summary:

The Castle III is designed to assist residents in making the transition from criminal justice history to positive, legitimate and productive lives. The Case Manager is responsible for the day-to-day activities of his/her assigned caseload. These activities include, but are not limited to: screening, assessing, counseling and linking homeless, formerly incarcerated residents with histories of mental illness, substance use and/or HIV/AIDS to needed permanent housing.

Core Competencies:

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Communication/Social Skills: Candidate will address and be responsive to the concerns of others; manage their verbal, nonverbal, written and visual language; be an effective listener, observer, and empathetic; intervene in crisis when necessary through conflict resolution; transfer and translate information in our database system and maintain level of communication between peers and supervisor when appropriate.

Cross Cultural Skills: Candidate will demonstrates an understanding of and respect for the importance of cultural competence with our clients and staff; be receptive to different groups and cultures and engage them effectively; possess an awareness of the impact on marginalize groups.

Professionalism/Work Ethics: Candidate will demonstrate personal accountability, effective work habits, i.e. punctuality, working productively with others, time and workload management. Candidate will also demonstrate integrity and ethical behavior, acts responsibly with the interests of the larger community in mind and is able to learn from their mistakes.

Essential Duties and Responsibilities:

Facilitate individual and group counseling sessions;
Aide clients in accessing community resources, including public assistance, housing, day care, etc;
Maintain accurate records in a timely and orderly fashion;
Maintain liaisons with relevant city, state and private not-for-profit agencies;
Write court reports;
Work with clients in developing treatment plans;
Perform urinalysis; and
Perform other duties as assigned

QUALIFICATIONS:

High school diploma or GED required, some college preferred;
At least 2 years of experience working with HIV/AIDS, substance abuse and/or criminal justice issues;
Experience working with clients, at-risk youth and other disenfranchised populations;
Experience using Microsoft Office programs and database case management systems;
Able to encourage disenfranchised populations to seek and obtain needed social services;
Strong follow-up, time management and organizational skills;
Ability to work well on your own and be self-directed, but also keep supervisor updated and share information with a team;
Strong verbal and written communication skills;
A valid driver’s license preferred;

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

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