Case Manager

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Case Manager who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys advocating for people, ability to solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Buckeye team!

Job Preview at a Glance:

In this position you may provide direct services in the home or office. Interventions may be 1:1 and group based. In addition, you will perform crisis stabilization functions, assist consumer in resourcing with the community, provide vocational services, conduct assessments and complete necessary paperwork and serves as central support for adult clients. Employee must ensure confidentiality of verbal and written consumer information. This position reports to a Program Director.

Location & Schedule:

This position is a Monday- Friday schedule, flexibility to work during clinic operating hours reporting to our Buckeye Outpatient Clinic.

Responsibilities:

• Provide comprehensive support through in-home and/or community-based intervention to- children, adolescent adults and their family members.
• Assesses consumers in accordance with established policies and procedures and clinical protocols.
• Develops service plans for consumers based on assessment and diagnostic process.
• Coordinates consumer care or reports on interventions by meeting with consumer’s care team to review efficacy of interventions and to revise plans of service for consumers.
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received/provided.
• Provides face-to-face and telephone crisis intervention.
• Notifies direct supervisor of actual or potential challenges with consumers; i.e., decompensation, significant health concern and crisis.
• Close coordination with the PCP and/or Health Plan will be maintained for all populations when applicable.
• Will be required to travel to conduct home visits and attend client appointments and meetings in the community.

Qualifications:

• Minimum requirement consists of a 21-year age.
• A combination of experience and education totaling 5 years is acceptable.
• Bachelor’s degree with one year of full-time behavioral health experience
• Valid AZ driver’s license & motor vehicle clearance.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.

Benefits:

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.