Case Manager

About the Role

The Case Manager is responsible for coordinating and delivering comprehensive care management services to clients receiving behavioral health treatment. This role focuses on assessing client needs, developing individualized service and discharge plans, facilitating access to internal and community resources, and ensuring continuity of care.

The Case Manager serves as a liaison between clients, families, clinical staff, healthcare providers, and community agencies. Through advocacy, care coordination, and crisis support, the Case Manager helps clients achieve treatment goals, improve functioning, and maintain long-term stability.

Minimum Qualifications

• Minimum of two (2) years of experience in case management, social services, or behavioral health

• Knowledge of mental health and/or substance use disorders

• Understanding of community resources and referral processes

• Experience with crisis intervention and de-escalation

• Strong organizational and documentation skills

• Excellent verbal and written communication skills

Preferred Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field

• Certification in Case Management (CCM) or equivalent credential

• Experience in a behavioral health, substance use, or residential treatment setting

• Familiarity with Florida DCF and/or Joint Commission standards

• Proficiency with electronic health records (EHR)

Responsibilities

• Conduct comprehensive biopsychosocial and needs assessments

• Develop, implement, and update individualized service and discharge plans

• Coordinate care with therapists, medical providers, families, and external agencies

• Facilitate referrals to community resources (housing, employment, medical, legal, etc.)

• Provide crisis intervention and support as needed

• Monitor client progress toward treatment and discharge goals

• Maintain accurate, timely, and compliant documentation in the EHR

• Participate in multidisciplinary treatment team meetings

• Advocate for client needs and support client engagement in treatment

• Ensure compliance with facility policies and regulatory standards

Skills & Competencies

• Case management and care coordination

• Knowledge of behavioral health conditions

• Crisis intervention and problem-solving

• Resource navigation and referral management

• Conflict resolution and de-escalation

• Time management and organizational skills

• Professional documentation and recordkeeping

• Ability to work collaboratively within a multidisciplinary team