Case Manager

If you are passionate about working with families and making a meaningful impact, we invite you to consider joining our team. House of Refuge is a transitional housing program serving families experiencing homelessness as they work toward self-sufficiency. We are seeking a qualified and dependable Case Manager to support and empower families on their path toward long-term stability.

Position Title: Case Manager

Status: Exempt, full-time (40 hours per week)

Supervised by: Chief Programs Officer

Supervises: None

Position Summary:

Under the supervision of the Chief Programs Officer, the Case Manager provides professional social services and is responsible for coordinating all case management services to an assigned caseload. Engages residents in one-on-one sessions and assists them in identifying and addressing individualized needs. Responsibilities include but are not limited to client briefings, life skills services, mainstream referral resources, collecting data, completing reports, maintaining HMIS (Homeless Management Information System) and other client records, and documentation of all resident contact and services offered. Develops and maintains contacts with outside social service programs and mainstream referral providers. Participates in all agency-based events as assigned, attends all required meetings, and ensures leadership is well-informed. A successful candidate takes initiative and collaborates to ensure all aspects of service provision are aligned with The House of Refuge's mission and Philosophy of Care.

Duties and Responsibilities:

1. Provides ongoing, client-driven case management focused on securing housing and increasing self-sufficiency. In conjunction with residents, develops and updates individualized case plans on a monthly basis, with goals and objectives centered on financial growth and housing stability. Documents resident progress toward stated goals and objectives and empowers residents to identify and solve problems using Motivational Interviewing.

2. Serves as the primary point of contact for residents by orienting new residents to the program and collaborating with team members and other departments to support basic needs, children’s services, employment, and education. Maintains ongoing contact with residents and conducts case management meetings at a minimum of once per month. Promotes resident participation in classes and services and supports the smooth daily operations of the department.

3. Provides ongoing support, follows up, and advocates with residents’ new or established service providers. Assesses residents’ needs and provides appropriate quality and individualized referrals to community resources, maintains up-to-date resources in community bulletin board, and researches and communicates new resources as needed.

4. Creates and maintains resident case files and electronic records in accordance with established documentation guidelines. Collects, inputs, and manages accurate and up-to-date resident data in HMIS to support assessments, reporting, and compliance requirements. Oversees resident move-ins and move-outs by preparing and completing all required intake and exit documentation, including intake forms, lease agreements, confidentiality policies, and service agreements. Provides active support to families as they adjust to the House of Refuge community and as they transition out of the program.

5. Completes monthly home inspections on the first business day of each month and addresses any identified issues, including the timely issuance of warnings and notices. Ensures residents maintain their homes in a safe and clean condition. This task requires regular movement throughout the House of Refuge property, including time spent outdoors for up to four hours as needed to complete inspections.

6. Consistently demonstrates knowledge of all House of Refuge programs, policies, and procedures; national best practices for transitional housing and social service delivery; and applicable local and federal regulations, including Fair Housing, the Americans with Disabilities Act, the Arizona Landlord Tenant Act, and HUD Supportive Housing program requirements. Demonstrates dependability and adaptability in a changing work environment by effectively planning, organizing, and prioritizing work activities. Maintains resident and staff confidentiality and consistently demonstrates appropriate professional boundaries.

7. Demonstrates enthusiasm and fosters and maintains an atmosphere of interest in all phases of work. Serves as a positive role model to all residents, promotes open communication, and contributes to an environment of trust and mutual respect. Provides services in a caring manner, and addresses concerns to ensure accountability and continued program partnership. Actively participates in all meetings and extracurricular activities, facilitates groups and classes, and takes an active role in the implementation of strategic planning goals of the Family Services department.

8. Functions as part of a professional social service delivery team. Provides emergency and triage assistance to residents during fellow team members' vacations and sick days. Is dependable, demonstrates thoroughness, adapts to changes, and solicits feedback.

9. Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in a Human Services field required. Master’s degree in human services field preferred.
• Two (2) years of case management experience in a social services setting is required.
• Must agree to, and successfully pass, a State of Arizona Department of Public Safety fingerprint clearance.
• Must agree to and successfully pass a criminal background check.

Knowledge/Skills/Abilities:

• Experience with transitional housing, drug and alcohol recovery, persons dealing with mental health issues, domestic violence and/or the homeless population preferred. Case management, counseling, and/or benefits coordination experience are highly desirable.
• Effective verbal and written communication skills to interact effectively with a diverse population, co-workers, supervisors, subordinates, and volunteers. Recognizes, values, and contributes to an environment of trust and mutual respect. Contributes to a culture of performance, teamwork, collaboration, growth, and continuous improvement.
• Strong interpersonal, analytical, organization, and problem-solving skills. Confident, dedicated, professional self-starter, and creative problem solver with a strong commitment to being an integral part of a hands-on team.
• Ability to work independently with a keen sense of focus, non-judgmental, clear sense of boundaries, excellent customer service, and time management skills.
• Must be able to lift 25 lbs. Sits, stands, walks, runs, reaches, stops, bends, lifts, carries, manipulates various objects. Position requires moving around the House of Refuge and between buildings, including spending time outside.
• Must have knowledge of Arizona’s mainstream referral resource system. Experience in case management documentation and strong computer skills.
• Required to adhere to the National Association of Social Workers Code of Ethics and assist residents in adhering to the Arizona Landlord Tenant Act.

Hours:

Must be willing to work flexible hours and days, a minimum of 40/week. Routine hours are Monday – Friday, 8:00 a.m. to 5:00 p.m.

Salary: $48,000 -$52,000 annually.

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Work Location: In person