Case Manager

Purpose Statement

The job of case manager is done for the purpose of providing individualized support, advocacy, and guidance to opportunity youth (ages 16–24) facing economic, academic, social, and employment barriers. The goal is to support students in achieving high school equivalency, developing life and career skills, accessing wraparound services, and transitioning successfully into employment, training, or postsecondary education. The case manager develops, monitors, and maintains case management plans, delivers group and individual support, and fosters community partnerships to ensure barrier reduction and progress toward personal and program goals.

This position will serve students/participants in the Open Doors Program and in the YouthBuild Program.

Functions

• Conducts intake interviews, assessments, and screenings for the purpose of identifying goals and service needs.
• Proctors GED and CASAS testing.
• Develops and implements individualized case management and transition plans for the purpose of assisting youth in achieving goals.
• Provides referrals to community resources for the purpose of addressing barriers such as housing, mental health, or substance use.
• Monitors student/member attendance, engagement, and progress toward goals for the purpose of ensuring successful outcomes.
• Collaborates with instructors, peers, partners, and external agencies for the purpose of meeting program objectives.
• Leads and supports the delivery of orientation and mental toughness sessions for the purpose of preparing youth for program participation.
• Organizes workshops, community events, and service-learning opportunities.
• Maintain accurate documentation in written and electronic formats for the purpose of documenting activities, providing written reference, and/or conveying information.
• Ensures program compliance with policies, procedures, and reporting requirements.
• Represents NEWESD 101 at meetings, trainings, and conferences for the purpose of gathering and conveying information.
• Transports members/students in NEWESD 101 vehicles as needed for the purpose of supporting program activities and service learning events.
• Reports immediately to agency supervisor or assistant superintendent any incident that poses a threat to the safety, security, or integrity of youth, staff, or partner and follows up with a written incident report for the purpose of maintaining a safe and secure environment.
• Performs related duties as assigned. Related duties may not specifically be listed but are within the general occupational series and responsibility level typically associated with the employee's classification of work.

• Supports construction and secondary track members.
• Facilitates group sessions (e.g., life skills, team building, support resources).
• Tracks Youth Build participation and follow-up outcomes.
• Collaborates with staff to meet performance metrics (e.g., 75% employment rate).

• Provides case management in both classroom and /online GED settings.
• Supports student orientation and engagement across all sites (e.g., Cheney, Pullman, Crosswalk).
• Coordinates with partners for eligible youth referrals (e.g., YouthBuild, AmeriCorps, Next Generation Zone).
• Monitors student learning plans and academic progress.
• Sends weekly attendance outreach emails to non-attending students.
• Supports transition to employment or postsecondary pathways.

Skills, Knowledge, and Abilities

SKILLS are required to perform single, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job include:

• applying assessment instruments,
• operating standard office equipment including using pertinent software applications,
• preparing and maintaining accurate records/case management, and
• utilizing group presentation skills.

• general understanding of opportunities available to youth and the many barriers that they may bring with them,
• knowledge of postsecondary process, support services, and student success strategies,
• knowledge of emergency, social, educational, domestic violence, child welfare, and human services systems and how to make referrals, and
• knowledge of GED preparation is desired.

• adapting to changing work priorities,
• communicating with diverse groups in a nonjudgmental manner,
• managing time effectively and prioritizing tasks to meet goals and deadlines,
• working flexible hours,
• displaying patience and a sense of humor,
• taking individual initiative and accepting responsibility and accountability for actions,
• understanding verbal input, responding quickly, and maintaining confidentiality, and
• having regular and reliable attendance.

General Requirements

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods, leading, guiding, and/or coordinating others, and operating within a defined budget. Utilization of some resources from other work units is often required to perform the job's functions. There is continual opportunity to impact the agency’s services.

Working Environment

The usual and customary methods of performing the job's functions require the following physical demands: some fine finger dexterity. Generally the job requires 60% sitting, 20% walking, and 20% standing. The job is performed under a generally hazard-free environment.

Experience

Job-related experience with increasing levels of responsibility is required. Two years of successful experience working with youth/young adults in alternative/ at-risk programs within scope of work and experience with GED preparation is highly preferred.

Education

Bachelor’s degree required in related field required. A combination of experience and education may be considered in lieu of a degree.

Clearances

WSP/FBI criminal history background clearance (at employee’s expense)

Certificates/Licenses

Hold and maintain a valid driver license, reliable transportation, and required auto insurance

Obtain (within first 90 days) and maintain first aid/CPR certification

To be considered for this position, the following documents must be submitted. Incomplete applications will not be screened.

• Online application
• Cover Letter
• Resume
• One professional letter of recommendation
• Transcripts (if applicable)
• Any applicable certification/licensure

NEWESD 101 is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, creed, religion, color, age, national origin, sexual orientation, gender expression or identity, veteran or military status, disability, or the use of a trained guide dog or service animal in its programs or activities and provides equal access to the Boy Scouts and other designated youth groups. NEWESD 101 complies with the Americans with Disabilities Act. Persons who may need some accommodation in the hiring process should contact the human services office. *ADA, Affirmative Action, Title VII, Title IX Officer – Michelle Powers, 509.789.3504* *504 Officer – Darren Nelson, 509.789.3539*