Case Manager

Southwest Behavioral & Health Services is seeking a Case Manager, Medication Only to join our Broadway Outpatient team! Services are primarily provided in office with some occasional travel as needed. The goals of case management are to support the most appropriate and least restrictive setting, to improve the consumer’s level of functioning, and to assist the family or guardian and consumer in learning and retaining skills to help the consumer remain in the family/community.

What You Will Accomplish

Case management assists consumers to address needs identified in service planning and assist the consumer in obtaining formal/informal services to address their needs and to assist: consumers in identifying and resolving barriers to the implementation of their treatment plan, such as access to community resources, employment, and daily living skills.

About the Position

Provides direct services in the home, community or office. Interventions may be 1:1 or group based. Performs crisis stabilization functions. Assists member/ parent/guardian in resourcing with the community. Conducts assessments and completes necessary paperwork. Serves as central support for members. The goals of case management are to support the most appropriate and least restrictive setting, to improve the consumer’s level of functioning, and to assist the family or guardian and consumer in learning and retaining skills to help the consumer remain in the family/community.

Duties & Responsibilities

• Provide comprehensive support through in-home and/or community-based intervention to adults and their family members.
• Assesses consumers in accordance with established policies and procedures and clinical protocols.
• Develops service plans for consumers based on assessment and diagnostic process.
• Coordinates consumer care or reports on interventions by meeting with consumer’s care team to review efficacy of interventions and to revise plans of service for consumers.
• Monitors mental status of consumers and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Notifies direct supervisor of actual or potential challenges with consumers; i.e., decompensation, significant health concern and crisis.
• Provides face-to-face and telephone crisis intervention.

Minimum Requirements

• Must be at least 21 years of age

• Minimum requirement consists of a Bachelor’s degree with one year of full-time behavioral health experience
• An equivalent combination of education and experience directly related to healthcare totaling five years is acceptable.
• Obtain Certification in First Aid & CPR.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire
• Possess and maintain a valid Arizona’s driver’s license and have use of personal vehicle for business needs (as required per program requirements).
• Required to maintain personal auto insurance per SBH guidelines

Benefits:

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.