CASE MANAGER

IMPACCT Brooklyn is seeking a full-time Social Services Case Manager to oversee a diverse caseload of vulnerable and/or at-risk adults. The ideal candidate will be team-oriented, responsible, reliable, and accountable, with a demonstrated commitment to prioritizing client health and safety. A genuine passion for helping others and a strong motivation to take on challenging work for the benefit of our clients is essential. We welcome applications from qualified individuals who are eager to join a dynamic, highly productive team. This position reports to the Director of Supportive Housing.

Key Responsibilities Include:

• Manage a caseload of 12 chronically homeless individuals with special needs
• Provide person-centered best practice due diligent comprehensive intensive case management services to clients with co-occurring disorders such as mental health, substance use
• Work with client to develop quarterly treatment service plans and objectives, complete bi-annual assessment of service needs, and annual psychosocial
• Assist clients in advocating and obtaining benefits, entitlements and legal services;
• Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
• Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
• Assist clients in obtaining and if possible, achieving independent living.
• Provide weekly face-to-face case management services and monthly home inspections.
• Responsible for maintaining community partnerships with all medical providers, treatment centers, detox, and rehabilitation programs
• Facilitate group sessions
• Present psychosocial needs, strengths and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
• Ensure the integrity and confidentiality of all client information.
• Attend Professional Development training
• Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to the Director by COB Friday
• Perform other duties as required
• Adhere to the Social Work Code of Ethics

Preferred Skills:
Knowledge

• Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
• Knowledge of Person-Centered and strengths-based methodology.
• Knowledge of motivational interviewing and other informational gathering techniques.
• Knowledge of the theories of group interaction and therapeutic intervention.
• Knowledge of mental illness and common psychiatric diagnosis
• Knowledge of substance abuse issues/concerns

Abilities

• Ability to engage and encourage those suffering with serious mental illness and substance abuse.
• Ability to write meaningful, concise, and accurate progress notes and correspondence.
• Communication Skills: Case managers must talk with clients and understand their needs. You will also need to speak with others on your client's behalf and act as an advocate for them. Good listening skills, speaking in an understandable way, and being a good communicator are crucial.
• Compassion: Case managers will work with people who are sometimes in dire situations or going through difficult transitions. Being compassionate to their situation and positively working with them will help them make good forward strides.
• Time-Management and Organizational Skills: Case managers have multiple clients with various needs and are in various stages of need. There is a lot of paperwork that will need to be filled out, and you will be working with government officials as well as other workers. You will need to be organized and efficient with your time.
• Problem-Solving Skills: Clients are looking for someone to help them find solutions to their problems. You must think critically and clearly about their situations to find solutions.

• Bachelor’s degree in Social Work, Psychology, or Mental Health (MSW preferred); candidates with five or more years of case management experience will also be considered
• Experience in a residential setting is preferred
• Strong written and verbal communication skills are required
• Proficiency with computer programs, including Outlook, Microsoft Word, and PowerPoint
• Fluency in English is required; bilingual (Spanish) candidates are preferred
• Must be willing to work a flexible schedule

Physical Demands and Work Enviroment

This position operates in both a professional office environment and in the field. The Case Manager regularly visits clients' residences, community-based appointments, and partner organizations throughout the service area, conducting home visits and monthly unit inspections that may involve walking, climbing stairs, and entering residential buildings with varied conditions. The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The role requires the ability to stand or sit for extended periods, work on a computer, move throughout the office and community, occasionally lift material weighing up to 25 pounds, and escort or accompany clients to appointments. The work involves regular in-person interaction with clients, staff, and outside organizations; the noise level is usually moderate, and flexible scheduling may be required for program activities, group sessions, or special events.

Benefits

Comprehensive benefits package, including paid time off for vacation and personal holidays, a 403(b) retirement plan, tuition reimbursement, a Flexible Spending Account, medical insurance, access to an Employee Assistance Program, and additional fringe benefits.

FLSA and Employment Status
Non-exempt, full-time, office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., and some evenings and weekends as necessary.

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace, and complies with applicable ADA regulations.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.