Case Manager

Arcadia Settlements Company is looking for a self-starter to join our remote field team as a Case Manager. The Case Manager will be responsible for providing support to the field Consultant(s) and assisting with data entry of case work. This person is eager to learn a new industry and its intricacies along with being flexible and adept at handling competing priorities.

Key responsibilities

• Open standard case files within one day of receipt and close files within one week of notification.
• Confirm and/or obtain current information on open/offer files using standard intake form.
• Prepare settlement proposals.
• Maintain database in Resolver (case management system).
• Maintain life insurance company files, in addition to office files.
• Maintain diaries and update files in Resolver (completed within one day of notification).
• Run diary reports, as well as locate and manage files.
• Maintain inventory and promotional material, as necessary.
• Coordinate travel arrangements and expense reports for Consultant(s) as requested.
• Provide general administrative support as requested by the Consultant(s) and/or Senior Case Managers.
• Assist with special projects and other responsibilities as directed or as appropriate per field office.

Key skills/experience required

• Planning & Organization.
• Attention to detail & following directions.
• Reliability
• Communication
• Self-sufficient in remote environments.
• 0-2 years of office experience in a support function.
• Working knowledge of Microsoft Office.
• Attention to detail and accuracy.
• Strong administrative and organizational skills.
• Ability to learn in-house case management system (Resolver).
• Ability to communicate effectively, both orally and in writing with a variety of people.
• Ability to handle multiple competing priorities.
• Ability to learn travel and expense system.
• Advanced knowledge of Microsoft Office.
• Experience working in the Financial Settlements, legal, or insurance Industry preferred but not required.
• Bi-lingual preferred but not required.

Work environment

• 40-hour work week.
• Must be available to work flexible hours as needed based on business needs.
• Regularly communicates both verbally and in writing.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Physical effort and activities include: Light physical effort is required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.