Case Manager

Jones Injury Law Group is a Houston plaintiff personal injury boutique — motor vehicle accidents, premises liability, medical malpractice, and select complex and catastrophic matters. Our partners include a Division I athlete and former prosecutor, and a decorated combat veteran and former Texas judge.

The Role

Pre-litigation case management, intake through settlement. This role coordinates treatment, manages records and liens, handles insurance, and keeps clients informed throughout. Cases that cannot resolve pre-suit are prepared for a clean handoff to the litigation team. No litigation experience required — proven fluency in the pre-litigation PI process is.

Who Thrives Here

Organized, autonomous, and client-focused. Proven command of the pre-litigation PI process. Files move forward without prompting and every client receives consistent, professional attention.

Required

• Personal injury case management experience — pre-litigation, intake through settlement. Must be fully proficient in this process without on-the-job training. Operates independently — files advance without prompting and issues are identified and escalated before they become problems. Deadline-consistent — statute of limitations dates, insurance deadlines, and client commitments met without exception. Team-oriented — communicates proactively and supports firm-wide needs as they arise. Strong written communication — client correspondence, lien letters, insurance communications. Writing sample required. Strong verbal communication with clients, medical providers, and insurance adjusters. Working knowledge of medical records, lien types (health insurance, ERISA, Medicare, Medicaid, provider), and insurance claims processes. Proficiency with MyCase or a comparable legal case management platform. Demonstrated capacity to manage a minimum active docket of 80 pre-litigation PI cases simultaneously, without supervision or gaps in coverage.

Preferred

• Minimum 2 years of personal injury case management experience in a plaintiff's firm. Bilingual English/Spanish. Exposure to complex PI matters: trucking, catastrophic injury, premises, med mal. Experience managing multi-lien files through confirmed resolution. Military service or veteran status — veterans are strongly encouraged to apply.

Do Not Apply If

Be honest with yourself before applying.

• Unable to work independently or self-direct throughout the day. Unable to accept constructive critique. Not deadline-oriented or deadline-consistent. Not solution-bound — brings problems without resolution. Has been characterized professionally as slow, reactive, or requiring follow-up. Still developing foundational PI case management skills.

We will wait for the right hire.

What You'll Do

Manage the intake. Every new file completed in the case management system the day of assignment. Engagement letters and HIPAA authorizations sent immediately. All deadlines calendared at file opening — statute of limitations first.

Coordinate treatment. Connect clients with appropriate providers, monitor treatment status, and identify and escalate gaps without delay.

Pursue the records. Records requests submitted within 48 hours of provider identification and followed up on schedule until received.

Manage the liens. All lien types identified, tracked, and communicated. Written resolution confirmed on every lien before disbursement.

Handle insurance. Liability and MedPay claims opened, documented, and monitored. Stalls escalated to the supervising attorney.

Serve the client. Primary client point of contact from intake through resolution. Responses within 24 hours. Communication that is accurate, professional, and empathetic.

Build the settlement package. Medical chronologies and cost summaries compiled for attorney review. Post-demand timelines tracked and stalled negotiations escalated.

Hand off cleanly. Cases proceeding to suit are transferred to the litigation team complete — records, billing, lien status, insurance history, and case summary in order.

Document in real time. Every call, email, records request, and client update logged in the case management system immediately. If it is not documented, it did not happen.

What You'll Be Measured On

Expectations are direct and measurable.

• Active docket floor: 80 pre-litigation PI cases carried simultaneously as a baseline expectation. Intake-to-file completion: same business day. Records requests submitted: within 48 hours of provider identification. Client contact frequency: documented at firm-required intervals, no gaps. Open records requests past 30 days: zero tolerance without documented follow-up on file. Statute of limitations and deadline misses: zero

Compensation and Benefits

• $23.00 – $30.00 per hour, commensurate with demonstrated PI case management experience. Group health insurance access. Dental and vision insurance. Paid time off and paid holidays. Free parking. Hybrid work opportunity after initial performance metrics are met. Small team, no bureaucracy, direct contribution. Clear path for growth as the firm expands. Mentorship from a former Texas judge and a former prosecutor.

Confidentiality Notice: All applications and interviews are held in strict confidence.

Pay: $22.00 - $29.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Be brutally honest here: What is the maximum amount of cases (mix of non-commercial and commercial) do you believe you can manage during any 3–6-month period without issue?
• What is the largest number of personal injury or general civil cases have you managed in a three-month period, if any?

Experience:

• Case management: 1 year (Required)

Work Location: In person