Case Manager (Access to Services- Reno)

Description:

The Case Manager provides individualized support to adults through the Access to Services (ATS) Program, focusing on case management, advocacy, and long-term service retention. This role ensures that clients have sustained access to healthcare, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills.

Reporting to the Program Manager, the Case Manager works collaboratively with Program Coordinators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility.

Case Management & Client Support

• Conduct client intakes, need assessments, and service plan development to identify goals and barriers.
• Provide individualized case management through regular check-ins and follow-up support.
• Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.
• Deliver crisis intervention and immediate problem-solving to address urgent needs.
• Coordinate transportation, childcare, and other logistical support to prevent service interruptions.
• Collaborate with the Program Manager and Program Coordinators to ensure continuity of care and successful client outcomes.

Self-Advocacy & Skills Building

• Coach clients with self-advocacy, communication, and problem-solving strategies to strengthen independence.
• Support clients in navigating community systems, agencies, and service provider networks.
• Conduct service plan reviews and update goals and interventions based on progress and emerging needs.
• Empower clients to build confidence and sustain engagement in services through education and skill development.

Documentation & Data Tracking

• Maintain accurate and confidential case records, documenting all client interactions and outcomes.
• Track service utilization and progress toward individualized goals.
• Analyze data to identify patterns and trends in service access, retention, and barriers.
• Ensure compliance with funding, confidentiality, and organizational reporting requirements.
• Prepare summaries and updates for quarterly and annual program reports.

Community Engagement & Outreach

• Build and maintain strong relationships with service providers, employers, and community agencies.
• Collaborate with partner organizations to facilitate referrals and resolve service disruptions.
• Represent the Access to Services Program at outreach events, community meetings, and trainings.
• Advocate for improved access, inclusion, and service delivery within community systems.
• Educate clients and community members about available programs, resources, and support networks.

Compliance & Certification

• Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.
• Follow organizational policies and funding requirements to ensure all services meet compliance standards.
• Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.
• Report any compliance concerns or client safety issues promptly.
• Perform other duties as assigned to support program operations and organizational goals.

Requirements:

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Strong case management, advocacy, and crisis intervention skills.
• Knowledge of healthcare, housing, employment, and social service systems.
• Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults.
• Excellent interpersonal, written, and verbal communication skills.
• High cultural competency and understanding of marginalized or underserved populations.
• Proficiency in documentation, data tracking, and service reporting.
• Strong organizational and problem-solving abilities.
• Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.
• Commitment to CSD’s values of equity, inclusion, empowerment, and community service.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Rehabilitation Counseling, or a related field; equivalent experience may be considered.
• Minimum of two (2) years of experience in case management, client advocacy, or social services.
• Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.
• Experience in community-based programs, healthcare navigation, or service coordination.
• Valid driver’s license and reliable transportation required.
• Flexibility to work on occasional evenings or weekends for outreach or client needs.