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Case Manager Aide - Limited Term (Multiple Openings)
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Case Manager Aide - Limited Term (Multiple Openings)Job ID: 108181Location: H3S-Social ServicesFull/Part Time: Full TimeRegular/Temporary: Limited TermCLACKAMAS COUNTYClackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.https://www.clackamas.us/countyadmin/spirithttp://www.clackamas.us/https://www.mthoodterritory.com/CLOSE DATEThis Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, June 1, 2026.Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.COMPENSATIONAnnual Pay Range: $53,287.75 - $67,307.99Hourly Pay Range: $25.619109 - $32.359609Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.JOB DETAILS AND QUALIFICATIONSClackamas County's Social Services Division is seeking two (2) Limited Term Case Manager Aides, with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the , with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the , with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the , with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.BENEFITS INFORMATIONThis is a limited term position with full benefits.Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.Employee benefits become effective the first of the month following an employee's date of hire.Attractive benefits package and incentives for employees in regular status positions are detailed below.Generous paid time off package, including: • 12 hours of vacation accrued per month• 8 hours of sick accrued per month• 10 paid holidays and 1 personal day per yearOther Benefits: • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)• OPSRP members get vested after five years of contributions or when they reach age 65• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage• A Choice of Dental Plans• Employee Assistance Program (EAP)• Longevity pay• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan• A variety of additional optional benefits (see link below for additional information)This is a full time County position represented by the Employees' Association.http://www.clackamas.us/des/benefits.htmlABOUT THE DEPARTMENTClackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.http://www.clackamas.us/http://www.clackamas.us/onboarding/https://www.mthoodterritory.com/ABOUT THE DEPARTMENTThe Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.Social Services is a Division of the http://www.clackamas.us/h3s/http://www.clackamas.us/socialservices/Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.Vision Statement: Individuals, families, and communities are resilient and thriving.H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals: • EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.APPLICATION PROCESSClackamas County only accepts online applications.Help With Your Application: https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4fhttps://www.clackamas.us/jobs#helpwiththeapplicationIf you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto: jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).HOW TO CLAIM VETERAN'S PREFERENCEhttps://www.clackamas.us/des/jobs.htmlhttps://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6ebVISA SPONSORSHIPClackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.EQUAL EMPLOYMENT OPPORTUNITYClackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.RECRUITMENT CONTACTJenn Johnson, RecruiterEmail: mailto: JJohnson2@clackamas.usTo apply, visit https://apptrkr.com/7149869Copyright ©2025 Jobelephant.com Inc. All rights reserved.https://www.jobelephant.com/jeid-a7bdf1588b851c489484a006d05ac18a
Case Manager Aide - Limited Term (Multiple Openings)Job ID: 108181Location: H3S-Social ServicesFull/Part Time: Full TimeRegular/Temporary: Limited TermCLACKAMAS COUNTYClackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.https://www.clackamas.us/countyadmin/spirithttp://www.clackamas.us/https://www.mthoodterritory.com/CLOSE DATEThis Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, June 1, 2026.Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.COMPENSATIONAnnual Pay Range: $53,287.75 - $67,307.99Hourly Pay Range: $25.619109 - $32.359609Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.JOB DETAILS AND QUALIFICATIONSClackamas County's Social Services Division is seeking two (2) Limited Term Case Manager Aides, with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the , with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the , with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the , with an anticipated duration of up to three (3) years, to support social services programs serving older adults and individuals with disabilities. These positions provide program and administrative support to case managers and program staff to help ensure community members have access to essential services and resources.Case Manager Aides perform a variety of routine records management, client support, and program coordination tasks that assist in the delivery of services to vulnerable populations. This work involves direct contact with clients, families, community partners, and service providers to support program intake, assist with applications and documentation, coordinate services, and maintain accurate program records. Responsibilities may include conducting client outreach and home visits, assisting clients with completing program applications and gathering eligibility documentation, coordinating with service providers and community partners, entering and maintaining data in program systems, and supporting the overall operation of programs such as Oregon Project Independence (OPI) and Oregon Project Independence-Medicaid (OPI-M) related services.These positions play an important role in helping clients access services in a timely manner by supporting case managers with administrative tasks, facilitating communication between clients and service providers, and helping maintain organized and accurate program documentation.Required Minimum Qualifications/Transferrable Skills: *• Minimum of one (1) year of experience working with older adults and adults with physical and cognitive disabilities.• Minimum of one (1) year of experience using Excel, Word, Outlook, and other office programs.• Minimum of one (1) year of experience with community resources including understanding eligibility requirements and the application process.• Minimum of one (1) year working with vulnerable populations such as Veterans, Older Adults, people experiencing disabilities, people experiencing mental health challenges, communities of color, LGBTQIA+, and family caregivers.Preferred Qualifications/Transferrable Skills: *• Experience using Oregon Access and MMIS.• Knowledge about Medicaid programs including Oregon Project Independence-Medicaid, and Medicaid Long-Term Services and Supports.• Experience collecting data, processing and tracking expenditures, evaluating trends and projections and creating reports to demonstrate expenditures and utilization for performance management.Pre-Employment Requirements: • Must pass post-offer, pre-employment drug test.• Must pass a criminal history check which may include national or state fingerprint records check• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.TYPICAL TASKSClient Support & Program Assistance• Conduct home visits on behalf of case managers to obtain signatures on program documents, assist with applications, deliver supplies, and perform welfare checks for older adults and individuals with disabilities.• Assist clients in completing and submitting applications for programs and services, including locating, photographing, and submitting required eligibility documentation.• Help clients make phone calls, complete paperwork, and navigate program requirements and available services.• Conduct phone surveys and screenings to determine eligibility and assess service needs using established screening tools.Program Coordination & Client Services• Coordinate with medical supply vendors, emergency response system providers, in-home care agencies, and community partners to establish and support services for program participants.• Communicate with service providers and case managers to ensure service authorizations, equipment deliveries, and program services are approved and delivered.• Create caregiver postings in databases and contact potential home care workers to help clients secure in-home care services.• Contact home care workers to verify service hours, respond to questions, and provide program resources.Intake, Documentation & Record Management• Monitor program intake phone lines and email accounts, respond to inquiries, and direct individuals to appropriate services or resources.• Maintain accurate client records and document interactions in program databases and tracking systems.• Enter and update client information in state and program systems to verify eligibility and support service authorization.• Track and maintain program data, spreadsheets, and documentation related to client services and program operations.Administrative & Program Support• Prepare, process, and mail program forms, bills, vouchers, and other documentation to clients and service providers.• Research community resources and services to support case managers and client needs.• Assist with processing service authorizations and vouchers for client services such as home-delivered meals.• Provide backup administrative support when needed, including payroll entries, voucher processing, and service authorization tasks.WORK SCHEDULEThis position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.BENEFITS INFORMATIONThis is a limited term position with full benefits.Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.Employee benefits become effective the first of the month following an employee's date of hire.Attractive benefits package and incentives for employees in regular status positions are detailed below.Generous paid time off package, including: • 12 hours of vacation accrued per month• 8 hours of sick accrued per month• 10 paid holidays and 1 personal day per yearOther Benefits: • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): • Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)• OPSRP members get vested after five years of contributions or when they reach age 65• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage• A Choice of Dental Plans• Employee Assistance Program (EAP)• Longevity pay• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan• A variety of additional optional benefits (see link below for additional information)This is a full time County position represented by the Employees' Association.http://www.clackamas.us/des/benefits.htmlABOUT THE DEPARTMENTClackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.http://www.clackamas.us/http://www.clackamas.us/onboarding/https://www.mthoodterritory.com/ABOUT THE DEPARTMENTThe Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.Social Services is a Division of the http://www.clackamas.us/h3s/http://www.clackamas.us/socialservices/Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.Vision Statement: Individuals, families, and communities are resilient and thriving.H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals: • EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.APPLICATION PROCESSClackamas County only accepts online applications.Help With Your Application: https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4fhttps://www.clackamas.us/jobs#helpwiththeapplicationIf you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto: jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).HOW TO CLAIM VETERAN'S PREFERENCEhttps://www.clackamas.us/des/jobs.htmlhttps://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6ebVISA SPONSORSHIPClackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.EQUAL EMPLOYMENT OPPORTUNITYClackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.RECRUITMENT CONTACTJenn Johnson, RecruiterEmail: mailto: JJohnson2@clackamas.usTo apply, visit https://apptrkr.com/7149869Copyright ©2025 Jobelephant.com Inc. All rights reserved.https://www.jobelephant.com/jeid-a7bdf1588b851c489484a006d05ac18a
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