Case Manager--Bilingual

Summary:

Talbot House Ministries was established as a place of hope for people who had lost hope: the hungry, the homeless, and the poor. Planting the seeds of hope is something we do with everyone who comes through our doors.

The Bilingual Case Manager is responsible for supporting residents by assessing their needs, providing support and services to meet those needs, and advocating for them to achieve self-sufficiency.

Core Responsibilities/Essential Functions:

· Conduct intake interview and intake process, including urine screening for drugs

· Assess the needs of residents and develop a case plan and budget for short-term and long-term needs

· Refer residents to appropriate community providers such as SSA, health, legal, and financial providers to offer additional support

· Apply for applicable assistance on the resident’s behalf

· Monitor the activities of service providers to ensure the appropriate services are provided

· Schedule and/or provide rides to various appointments, including doctor and court hearings

· Ensure appropriate classes and programs are scheduled and attended by and for residents

· Create a discharge plan including options for housing, medical needs, and counseling

· Ability to create and manage spreadsheets for monthly reports for: program census, program exit reports, and shelter overnight numbers entered into HMIS/Client Track, if assigned.

Knowledge, Skills, and Abilities:

· Must be able to read, write, and speak Spanish

Knowledge of service providers and programs in the community

· Knowledge of state and local programs for the displaced and vulnerable populations

· Organizational skills

· Effective and efficient Word & Excel documentation skills

· Excellent communication skills, including listening, verbal and written

· Planning and problem-solving skills

· Ability to multitask, prioritize, and meet deadlines

· Ability to work well with others and under high stress

· Ability to show empathy and compassion

· Ability to be professional and confidential

· Ability to identify crises

· Ability to be flexible

· Ability to drive

· Valid driver's license

Purpose: Provide comprehensive, client-centered support to help unsheltered individuals navigate services and achieve housing stability.

KPIs

• Housing placement rate: 30% of clients move from unsheltered to stable housing (e.g., transitional, permanent).
• Case plan completion: 100% of clients who complete key milestones outlined in their individualized case plans.
• Exit status: 30% Housing outcome for all clients, whether it's permanent housing, reunification, or another stable situation.
• Retention in services: Meet with residents of twice a month of ongoing, productive contact with the client.
• Service utilization:100% of clients connected with other vital services (e.g., substance abuse treatment, mental health counseling)

SMART Goals

Goal: Increase the number of unsheltered clients successfully transitioning into permanent housing.

• Specific: Transition 30% of clients entering case management into permanent housing within 12 months.
• Measurable: Utilize the Homeless Management Information System (HMIS) to track program entry, housing status, and exit data for all clients.
• Achievable: Case Managers receive extensive training on effective housing navigation strategies and maintain strong relationships with housing and service providers.
• Relevant: This directly addresses the core mission of helping unsheltered individuals achieve housing stability.
• Time-bound: This will be accomplished by the end of their annual year.

Physical and Special Requirements:

· Possession of a valid driver’s license and ability to travel to other locations for business reasons.

· Ability to operate a motor vehicle.

· Hiring requirements include a criminal records background check clearance.

· Ability to remain in a stationary position 25 percent of the time.

· Ability to move throughout the office to access file cabinets, printers, etc.

· Ability to operate a computer and office machinery.

· Ability to move to multiple floors of a building.

· Ability to observe details at close range, communicate and exchange accurate information, and express oneself so others will understand.

· Ability to position self to maintain files and operate equipment, which may require bending, standing, walking, and kneeling.

· Ability to move and transport items weighing up to 20 pounds.

Education and Background:

· Bachelor’s degree in social work preferred; will consider an equivalent combination of relevant education and experience

· 1-3 years of experience in a case management position

· Minimum of 2 years in Social Work or Human Services

All positions at Talbot House Ministries require mandatory ongoing training, and every employee must be available for all scheduled training. In addition, employees must attend all mandatory staff meetings.

Job Type: Full-time

Pay: $20.20 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Master's (Preferred)

Experience:

• Case management: 3 years (Required)
• mental behavioral health and trauma informed care: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person