Case Manager- Bilingual Spanish

Description

Within Healthy Start guidelines, provides case management services to Tulsa County pregnant women, women of childbearing age, and their families in order to improve birth outcomes and decrease infant mortality.

Examples of Duties

The following functions represent the majority of the duties performed by the position, but are not meant to be all-inclusive or prevent other duties from being assigned when necessary.

ESSENTIAL JOB FUNCTIONS:

• Provide case management services to include screening, assessment, and education, and determine the preferred intervention strategy for each client according to Healthy Start protocols specifically within the Tulsa County zip codes of: 74063, 74011, 74012, 74106, 74110, 74115, 74116, 74117, 74126, 74127, and 74130.
• Work with the Fatherhood Case Manager as appropriate, maintaining regular and ongoing (at least monthly) communication to ensure effective and coordinated services to the family.
• Complete client documentation and ensure accurate database entry according to Healthy Start guidelines. Ensure HIPAA confidentiality, voluntary consent to participate, and as appropriate, release-of-information documentation.
• Recruit and maintain appropriate client caseload levels as defined by management team.
• Interview clients and complete intake, screening tools, and risk assessments, which identify specific needs of each client and family.
• Staff individual clients with Case Manager Supervisor according to staffing protocol.
• Make referrals to community resources; follow up on missed medical appointments; make home visits; and work with clients to identify and eliminate barriers to referral completion.
• Coordinate with medical and behavioral health, as well as social services to improve quality of care.
• Attend Healthy Start specific training and planning meetings, staff meetings, quality assurance activities, and appropriate in-service.
• Attend required training in support of duties and responsibilities of this position.
• Other duties as assigned including those required to fulfill activities in support of public health emergency operations.

Typical Qualifications

Education: Bachelor’s degree in social work or related field required; master’s degree in health or a related field preferred.

Experience: Three years of experience as a case manager or related experience with Maternal-Child Health (MCH) preferred.

Knowledge and Skills:

• Excellent interpersonal and good communication skills required
• Ability to obtain cooperation from clients who come from a wide range of economic, social, and cultural backgrounds
• Skills in interviewing and engaging clients; and in working with agency staff and community resources
• Comfortable in gathering information about and providing education related to reproductive health
• Ability to work closely and cooperatively with programmatic co-workers toward a Healthy Start family’s goals
• Knowledge of community resources and helping relationships that would assist mothers, babies, and/or families
• Bilingual – Spanish is required

Licenses:

• Eligible for licensure as a social worker by the state of Oklahoma if appropriate
• Valid Oklahoma driver’s license

Supplemental Information

INTERNAL AND EXTERNAL WORKING RELATIONSHIPS:

• Regular internal contact with various staff to coordinate care or referrals for patients
• External contact with agencies to exchange information in order to coordinate care, referrals, and programs for clients; and with clients to gather information and provide counseling services

PHYSICAL EFFORT:

Ability to visit clients’ homes; conduct interviews; attend meetings; sit for extended periods of time; and carry charts to staffing meetings.

SUPERVISORY RESPONSIBILITY/ACCOUNTABILITY:

Direct Supervision – None

Indirect Supervision – None

Budget/Money/Material – Responsible for assigned equipment

Location – North Regional Health & Wellness Center

WORKING CONDITIONS:

Regular exposure to a noisy and crowded work environment, and occasional interaction with sometimes disturbed and/or abusive people.

SPECIAL REQUIREMENTS:

• Must maintain THD record confidentiality according to HIPAA regulations
• Must possess ability and willingness to perform job-related travel

FLSA Status: Exempt