Case Manager Coordinator

Job Overview
The Case Manager Coordinator oversees and supports the case management team to ensure the delivery of high-quality, client-centered services. This position is responsible for supervising case management staff, conducting office visits, reviewing client files, scheduling events and workshops, monitoring compliance, and ensuring follow-up is completed to demonstrate measurable client outcomes.

This is a hands-on leadership position. The Case Manager Coordinator is expected to maintain regular direct client contact by seeing clients multiple times per week. This requirement ensures the Coordinator remains connected to client needs, understands service delivery challenges, supports complex cases, and models effective case management practices for staff.

The ideal candidate will have strong supervisory skills, case management experience, knowledge of community resources, attention to detail, and a commitment to helping individuals and families move toward stability and self-sufficiency.

• Essential Duties and ResponsibilitiesStaff Supervision and Support
• Supervise case management staff, including the Compliance Officer, where applicable.

Direct Client Services

• See clients directly multiple times per week through scheduled appointments, walk-ins, outreach, or assigned county coverage.
• Conduct client intake, assessment, eligibility review, and service planning as needed.
• Assist clients with gathering required documentation.
• Provide follow-up to determine progress toward service plan goals.
• Support clients with complex needs, urgent situations, or multiple service barriers.
• Enter accurate case notes and service documentation into the appropriate case management system.
• Use direct client interaction to identify service gaps, trends, and areas for program improvement.
• Model effective case management practices for staff.

File Review and Compliance

• Conduct regular reviews of client files to ensure accuracy, completeness, and compliance with program guidelines and funding requirements.
• Review case notes, eligibility documentation, service plans, follow-ups, and outcome documentation.
• Collaborate with the Compliance Officer to address and resolve discrepancies, deficiencies, or missing documentation.
• Track repeated documentation concerns and recommend corrective action or staff training.
• Ensure client files are maintained according to agency policy and program requirements.

Program Planning and Coordination

• Ensure monthly events and workshops are scheduled and implemented to meet client needs and program goals.
• Oversee the development of case management plans and strategies that promote measurable client outcomes.
• Work with staff to track and report client progress.
• Identify trends, barriers, service gaps, and areas for improvement.
• Coordinate services across county offices to support consistent case management practices.
• Assist with outreach activities, community events, and client education sessions.

Client and Community Engagement

• Ensure follow-ups are conducted with clients to track achievement of service plan goals.
• Collaborate with community stakeholders to identify resources and opportunities for client support.
• Maintain working relationships with partner agencies, vendors, local organizations, and community resources.
• Assist with referrals to appropriate community services.
• Promote client-centered service delivery that supports family stability, self-sufficiency, and measurable outcomes.

Administrative Duties

• Prepare reports on staff performance, program outcomes, client progress, and compliance status for leadership review.
• Assist with developing and updating policies and procedures for case management activities.
• Maintain accurate records, reports, schedules, and documentation.
• Attend and participate in agency meetings, trainings, workshops, and community events as needed.
• Communicate concerns, trends, and recommendations to leadership.
• Perform other related duties as assigned.
• Provide guidance, coaching, feedback, and performance support to case management staff.
• Conduct performance evaluations and assist with staff accountability.
• Monitor staff caseloads to ensure timely follow-ups, accurate documentation, and client progress tracking.
• Conduct random office visits to ensure staff are following agency standards, policies, and procedures.
• Identify staff training needs and coordinate professional development opportunities.
• Support staff with complex client situations, documentation questions, and service planning.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Public Administration, or a related field.
• Supervisory experience.
• Experience providing case management or direct client services.
• Ability to see clients multiple times per week while also performing supervisory and administrative duties.
• Strong organizational, communication, and documentation skills.
• Ability to review files for accuracy, completeness, and compliance.
• Ability to work with individuals and families experiencing poverty, crisis, or barriers to self-sufficiency.
• Ability to maintain confidentiality and exercise professional judgment.
• Ability to travel to county offices, community sites, and agency events as needed.

Preferred Qualifications

• Master’s degree in Social Work, Human Services, Public Administration, or a related field.
• Licensed Social Worker credentials, such as LSW.
• Demonstrated supervisory experience in a nonprofit, human services, social services, or community action setting.
• Experience with compliance monitoring, case file review, and program reporting.
• Experience with CSBG, LIHEAP, crisis intervention, family development, or related programs.
• Experience using case management systems, such as Virtual ROMA or similar platforms.
• Knowledge of community resources and public assistance programs.

Knowledge, Skills, and Abilities

The successful candidate should demonstrate the ability to:

• Lead, supervise, and support a case management team.
• Work directly with clients in a professional, respectful, and solution-focused manner.
• Manage multiple priorities, deadlines, and responsibilities.
• Review client files and identify compliance concerns.
• Coach staff on documentation, follow-up, and client service expectations.
• Develop client-centered service plans and measurable outcomes.
• Build partnerships with community organizations and stakeholders.
• Prepare clear reports for leadership review.
• Maintain confidentiality and comply with agency policies.
• Communicate effectively with staff, clients, vendors, and community partners.

Pay: $20.00 - $21.63 per hour

Benefits:

• 403(b) matching
• Health insurance
• Paid time off
• Professional development assistance

Ability to Commute:

• Monticello, MS (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road