Case Manager cum Rehabilitation Manager

RIGHTS Project: Inclusion, Accessibility & Opportunities for the

Differently Abled in Tamil Nadu

TERMS OF REFERENCE FOR ENGAGEMENT OF

One Stop Social Care Service Centre – Case Manager cum Rehabilitation Manager

1. BASIC DETAILS

TENKASI –I) KADAYANALLUR II) M.N. NALLUR

Duty Station :
CHENNAI- I) SHOLINGANALLUR II) TEYNAMPET

TENKASI –2 (Two)
No of Engagements :

CHENNAI- 2 (Two)

Language
: English & Tamil

Required/preferred

Duration of Contract : 24 months (Renewable subject to performance)

Reporting Officer : Centre Manager-OSC

2. BACKGROUND

i. As per the Census (2011), Tamil Nadu is the sixth most populous state in India

with a population of 72 million, which includes the proportion (1.63 percent) of

Differently Abled Persons (DAP) compared to the national average of 2.21

percent. A study that used pooled data from the District Level Household Survey-

4 (2012-13) and Annual Health Survey 2nd updating round (2012-13) reveals that

there are 4550 differently abled persons amongst every 100,000 population in

Tamil Nadu, thereby indicating a much higher prevalence of disability in

comparison to the census data. Therefore, if one goes by the estimates of this

recent study, about 3.2 million people in Tamil Nadu would live with some form

of disability. Moreover, even these estimations appear on the lower side,

significantly since the definition and type of disabilities have changed to include

a larger population group since the promulgation of the Rights of Persons with

Disabilities Act of 2016.

ii. Differently Abled Persons (DAPs) face multiple socio-economic constraints,

including poorer health outcomes, lower education levels, limited economic

participation, and higher poverty rates than persons without disabilities. They

often experience exclusion and barriers in accessing health services, education,

employment, transportation, information, care, and rehabilitation services.

Furthermore, households with disabled members are more likely to experience

material hardships–food insecurity, poor housing, lack of access to safe water and

sanitation, and inadequate access to healthcare. Thus, these limitations and

barriers hinder their full and effective participation in society and affect the

country’s productive potential, the human capital. To increase human capital and

reduce the achievement gap among people with disabilities, a coordinated and

comprehensive package of interventions appears warranted for addressing the

individual and community contexts at multiple and systemic levels.

iii. Tamil Nadu has always been a pioneer in the implementation of welfare schemes

for all sections of socially disadvantaged groups. Through its various initiatives

and schemes, the Department for the Welfare of the Differently Abled (DWDAP)

has extended full support to the differently abled people in their pursuit of full and

equal involvement in every aspect of society. The DWDAP is mainly responsible

for all administrative, statutory, and service delivery functions, which are

implemented through its well-experienced workforce at the state, district, and

local levels. The thrust areas of the DWDAP are prevention and early

interventions, special education, employment & vocational training, social

security (maintenance allowance, travel concession, assistance to NGOs), aids &

appliances, and barrier-free structure. Recently, DWDAP conducted a pilot project

in a few blocks of the state and has identified a need for a multi-sectoral, whole-

government, and capacity-building approach to care and rehabilitation of the

differently abled.

iv. The RIGHTS Project focuses on three pillars: first, promote inclusion of all by

ensuring that persons with disabilities participate equally with others in any

activity and service intended for the general public, such as education, health,

employment, and social services; second, improve the access of specialized

programs by investing in specific measures for quality care, rehabilitation, and

support services; and third, provide opportunities for persons with disabilities for

completion of education, skills training, and market-linked employment

opportunities. However, to manage the project at the proposed scale, substantial

efforts would be required to build the current institutional capacity of the DWDAP

at all levels in terms of field units for administration, service delivery, supervision,

and monitoring, along with the autonomous capacity.

v. The project would be managed through the Commissioner-ate for Welfare of the

Differently Abled (CWDA), led by the Project Director (PD) RIGHTS project

cum Commissioner CWDA, from now on, also referred to as PD, and would

have a team of consultants.

District Project Implementation Unit in each district will oversee the activities

at the district level, headed by District Differently Abled Welfare Officer

(DDAWO) and will have a team of District Project Officers.

One Stop Care Service Centres (OSC) will be established at each Revenue Sub

Division level. This will cater to all social care services in one place, including

providing and routing all social protection schemes and individual rehabilitation

for all age groups across 21 types of disabilities.

vi. To provide the overall process coordination of successful delivery of the

RIGHTS project, the CWDA for its RIGHTS PROJECT is seeking an interested

and qualified person to be engaged as a Case Manager cum Rehabilitation

Manager in the One Stop Social care Service centre in each subdivision during

the project implementation.

3 i OBJECTIVES AND SCOPE

Under the supervision of the Centre Manger- OSC the incumbent will be

responsible for the case management of all DAPs visiting the Sub Divisional

OSC.

Case manager cum Rehabilitation manger will serve as patient advocates to

support, guide and coordinate care for Differently abled person, families and

caregivers as they navigate their rehabilitation and wellness journeys

ii The Case Manager cum Rehabilitation manager will be responsible for the

following.

Reach out to each DAP reaching the Centre to assess their needs, appraise the

situation, and listen to their concerns.

Develop a detailed individual plan of action to meet these needs, set goals, and

find necessary resources to meet the goals.

Provide information to DAP/caretakers on beneficiary-oriented schemes and

programs.

Assist DAPs/caretakers to access program and scheme welfare benefits by

consolidating department-wise beneficiary-oriented schemes and programs,

and follow up with concerned departments through DDAWO and district

convergence committee.

Offer initial counselling for Differently abled Person in either individual or

group settings else if found critical refer the case to Psychologist.

After identifying each case, refer to the appropriate rehabilitation specialists

available at the Centre depending on the case assessment.

Consider personal and environmental factors while deciding for the proper

treatment.

Ensure DAPs/caretakers easily lobby with all the other thematic specialists for

their detailed assessment with follow-up visit dates, referral support services,

etc., documented in the case sheet of every individual DAP.

Coordinate with service provider NGOs at the Block OSC with follow-up visit

dates, referral support services, etc., documented in the case sheet of every

individual DAP.

Consult with the Subdivision Officer for Differently Abled regarding any

resource requirement if not available at the Centre.

Keep comprehensive records of DAP’s progress throughout the process,

including every call, and referral.

Maintain confidentiality, respect privacy, and preserve the DAP’s routine and

independence as much as possible.

Stay in touch with DAPs post their case assessment to monitor the progress

made as per the recommendation/s and record them for future reference.

Facilitate periodic (once every three months- on a fixed date) caretaker training

with the thematic specialists, to explain to them on prognosis against the goal

set, GRM, understanding developmental need perspective of caretakers, etc.,

Support DAPs/caretakers in their Grievance Redressal process, capacity

building, nurturing peer support groups, supporting with teleconference

support, etc.,

The rehabilitation cum Case manager may be the Grievance Redressal Officer

(GRO) for the Subdivision level activities and works on resolving the issues

raised from various levels.

Any other relevant task/ activity as assigned by Subdivision Officer for

Differently Abled.

4 REPORTING AND REVIEW

The Case Manager cum Rehabilitation manager will report to Centre Manager - OSC

5 EDUCATIONAL QUALIFICATION AND EXPERIENCE

The Case Manager cum Rehabilitation manager requires dynamic, experienced, and

analytical professionals with demonstrated experience in programs related to disability.

i) Case Manager cum Rehabilitation Manger should possess a valid Master’s degree

in any rehabilitation science/master’s degree in Physiotherapy/Occupational

Therapy/ Speech Therapy/ Special education/ psychology.

ii) Preferably 3 years post-qualification experience in areas relating to service delivery

for persons with disabilities, particularly in care, support, and rehabilitation services

is preferred.

iii) Demonstrated understanding of case management and data collection with data

analytics as an additional qualification

• Preference will be given to Differently Abled Person

6. Skills Required

i) Knowledge of community resources and counseling/ social work practices

with DAPs

Must possess strong communication and persuading skills and problem

management strategies.

Capability to collect, record and analyze data.

Computer proficiency and good knowledge of MS-office, or equivalent

computer applications are required.

Ability to work in a variety of settings with culturally diverse families and

communities.

Possess good documentation and listening skills.

Ability to work independently with strong sense of focus, task-oriented, fair,

open personal qualities, clear sense of boundaries.

Good written, verbal communication, and report writing skills in English and

Tamil.

Ability to work in teams and liaise well with others.

Should have an outstanding social rapport skill

Willing to travel to remote locations/ blocks/ areas within Sub Division as and

when required.

7. Remuneration

i) The remuneration for the Case Manager cum Rehabilitation Manager- OSC would

be Rs. 35,000 per month. Only travel expenses will be paid additionally as per

actuals. The Case Manager cum Rehabilitation Manager will be at Subdivision

level OSC during the contract period. The Case Manager cum Rehabilitation

Manager may require travel as per Project requirements.

ii) The Case Manager cum Rehabilitation Manager will have to attend OSC on all

working days unless on an official tour as approved by Centre Manager. The Case

Manager cum Rehabilitation Manager may also be required to attend office on

holidays as and when desired by PD/DPIU/SPIU/ other higher officials to dispose

of urgent matters. However, no extra remuneration will be paid for attending

the office on holidays.