Case Manager -Domestic Violence Program

Role Responsibilities:

• Responsible for providing case management and supportive services to clients and/or their families to promote self-sufficiency. Advocates for clients regarding financial assistance, state/federal benefits, housing, education, childcare, skill testing and development programs, job training, job referral and/or treatment programs.

• Works independently and consistently exercises discretion and sound judgment in monitoring and evaluating client progress. Meets with each client as required by the program and/or based on client needs. Ensures up-to-date and accurate client files and databases, as required by CCAC and external entities.

• Communicates regularly with supervisor regarding program status and significant issues, particularly those related to safety, risk management, and compliance. Handles all client complaints as well as crisis situations in consultation with House of Peace Site Director and in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience.

• Assists the House of Peace Site Director with the overall operations of House of Peace including intakes and on call responsibilities. Responsible for ensuring that the cleaning and maintenance of the facility are performed in an efficient, prompt, professional and accurate manner and provides guidance, when necessary.

• Must maintain a flexible work schedule to work evening hours, weekends and/or special events, as needed.

• Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies while performing job expectations. Participates in community outreach efforts and collaborates with other professionals in assisting the client in meeting the goals of the service plan.

• Completes other duties as assigned.

  
  

Team Responsibilities:

• Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.

• Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.

• Collaborate effectively to support excellent process, accountability, and constructive conflict.

• Demonstrate a commitment to growth through learning, forgiveness, and reflection.

  
  

Living Our Values:

• Courageous Compassion: Welcome and serve all with an open heart, emphatic listening, and a commitment to radical hospitality.

• Solidarity: Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.

• Faith-filled Hope and Joy: Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.

• Meaningful and Measurable Impact: Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.

Qualifications and Skills:

• Preferred:

• Bilingual (written and verbal) in Spanish

• Ability to engage and work with clients in the local community

• Adept in technology and data entry

• Ability to monitor and measure progress against goals

• Minimum:

• N/A

  
  

Education and Experience:

• Minimum Education: Bachelor's Degree

• Preferred Education: Bachelor's Degree

• Minimum Experience: Entry Level

• Preferred Experience: 1-2 years relevant experience

Certification and Licensure:

• Minimum: Must obtain CPR/First Aid certification within 3 months of hire.

• Preferred: Illinois Certified Domestic Violence Professional Certification

  
  

Additonal Requirements:

X Background check, including any program specific requirements
X Driver's License and reliable transportation
X Agency-specified automobile insurance