Case Manager (Family Resource Center)

The City of Fremont's Human Services Department is recruiting for

Case Manager (Family Resource Center)

VIEW OUR RECRUITMENT BROCHURE

The Division

The Fremont Family Resource Center (FRC) Division of the Human Services Department provides core services to a unique and innovative collaborative of more than 20 State, County, City of Fremont and non-profit organizations co-located and working together to serve individuals, families, and children, in southern Alameda County. The FRC provides a friendly environment, offering multi-lingual support where residents may obtain resources, problem solving and benefits at one convenient location.

The Position

The Case Manager will perform professional and clinical social work with individuals and/or families who may have complex social and medical needs including health/mental health care, financial assistance, employment opportunities, as well as housing assistance.

The incumbent will provide comprehensive psycho-social assessments and develop and implement care plans.

This is a thirty-four (34) hours per week position, and will receive pro-rated benefits.

Application Process

The first review of applications is 12:00 p.m., December 1, 2025. The recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process

The process may include oral panel and individual interviews, professional reference checks, medical evaluation, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Oral board interviews are tentatively scheduled for the week of December 8 , 2025.

Reasonable Accommodation

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.

Contact Us

For additional information, please contact Human Resources Department at: humanresources@fremont.gov.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

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Case Manager Class Specification

• Manages a caseload of clients, meetings - required volume of caseload.
• Conducts comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop a creative and cost effective case plan.
• Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and, when possible, self-sufficiency and family stabilization.
• Determines need for and conducts inter-agency and/or family conferences.
• Provides supportive counseling and advocacy for clients.
• Monitors and verifies services provided to each client on a monthly basis, determining quality and effectiveness of services provided.
• Interacts via phone with citizens, city departments.
• Makes public presentations.
• Prepares and presents training and educational programs and publicity materials.
• Prepares written and statistical technical reports, case notes.
• Develops and implements new processes and procedures.
• Assists in supervising intern training.
• Conducts intake assessment for other department social service programs.
• May be assigned special projects.
  
  

Marginal Functions

• May act as Senior Services Administrator.
• Other duties as assigned.Knowledge, Skills and Abilities
  
  

Knowledge of: The principles and practices of social work as applied to children, youth, families, and senior populations; principles and techniques of interviewing, diagnostic assessment and a variety of counseling modalities; social service investigative research methods; family dynamics, and human behavior; the functions and organization of public assistance and social service systems; medical, psychological, educational and social service resources; narrative case report writing practices; plan, develop, and implement case treatment plans; conduct home visits; assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psycho-social needs of clients; engage clients in the problem solving process; establish and maintain an effective casework relationship with clients; receive and provide consultation; interpret and explain complex laws and regulations to clients and the general public; prepare and implement case management plans; use word processing and spreadsheet computer applications; prepare and deliver training programs and presentations; communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds; develop and maintain effective working relationships with community agencies and service providers; make decisions and independent judgments; maintain accurate records and document action taken.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: possession of a Master's Degree from an accredited school of social work, psychology, counseling, sociology, nursing, gerontology or a related field, and one year of case work experience, or possession of a BA in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with children, youths, or senior citizens, or family serving programs.

Desirable Qualifications

The ability to speak Spanish, Chinese, or other Asian languages is desirable.

License/Certification/Special Requirements

Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%

Sitting: Occasional to Frequent - driving, meetings

Walking: Occasional - to/from car

Standing: Occasional

Bending (neck): Frequent - taking case notes, review papers

Bending (waist): Occasional

Squatting: Rare

Climbing: Rare - stairs at residences

Kneeling: Never

Crawling: Never

Jumping: Never

Balancing: Never

Twisting (neck): Occasional

Twisting (waist): Occasional

Grasp - light (dominant hand): Frequent

Grasp - light (non-dominant): Occasional

Grasp - firm (dominant hand): Rare

Grasp - firm (non-dominant): Rare

Fine manipulation (dominant): Frequent - writing, keyboard

Fine manipulation (non-dominant): Rare - keyboard

Reach - at/below shoulder: Occasional

Reach - above shoulder level: Rare

Push/pull

Up to 10 lbs. Rare - doors, drawers

11 to 25 lbs. Rare - large file drawers

26 to 50 lbs. Never

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Lifting: *

Up to 10 lbs. Frequent

11 to 25 lbs. Rare

26 to 50 lbs. Rare - file boxes (not daily) 40lbs.

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Carrying

Up to 10 lbs. Occasional

11 to 25 lbs. Rare

26 to 50 lbs. Rare - 40lbs.

51 to 75 lbs. Never

76 to 100 lbs. Never

Over 100 lbs. Never

Coordination

Eye-hand: Required

Eye-hand-foot: Not required

Driving: Required

Vision

Acuity, near: Required - driving

Acuity, far: Required

Depth perception: Required

Accommodation: Required

Color vision: Required

Field of vision: Required

Talking

Face-to-face contact: Required

Verbal contact w/others: Required

Public: Required

Hearing

Normal conversation: Required

Telephone communication: Required

Earplugs required: Not required

Work Environment

Works indoors, works outdoors, exposure to extreme hot or cold temperature outdoors, using computer monitor, works around others, works alone, works with others.

• For recycled medical equipment program, may lift/carry wheelchairs, walkers, and related equipment, up to 40-50lbs.Class Code: 7535
  
  

FLSA: Non-Exempt

EEOC Code: 2

Barg. Unit: CFEA

Probation: 12 months

Rev.: 11/15