Case Manager for Home Care Agency

Description:

Overture Home Care is currently seeking a Case Manager for our Dallas location to assist our clients in the Collin County area. We provide RN-delegated home care and companion services to seniors and individuals requiring assistance. Our goal is to help clients live independently, safely, and with dignity ensuring a high quality of life and the security to know they are in good hands.

We are looking for a Case manager to enhance the quality of patient management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full patient care cycle. Case manager duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services needed. A certified case manager is a plus.

Key Responsibilities:

• Scheduling and ensuring that the agency is adequately staffed to provide quality care to clients.
• Responsible for coordinating the client’s visits and communicating with the Talent Acquisition team.
• Responsible for completing on-site home admission assessments and supervisory visits for clients.
• Responsible for developing the Care Plan for coordination of care for all clients.
• Functions as a liaison between the client, family, and the caregiver, actively eliciting feedback from the client.
• Responsible for completing competency assessments and validations for caregivers
• Maintains records to support and validate caregiver competency according to state rules and regulations.
• Ensures the provision of in-service/staff development programs that contribute to meeting agency objectives and standards and comply with all federal, state, and local regulations.
• Participates in on-Boarding presentations as needed.
• Ensures the Core Values of Patience, Dignity, and Discretion are adhered to at all times.
• Establishes and facilitates effective employee/client relationships.
• Maintain the confidentiality of all pertinent client care information to ensure client’s rights are protected.
• Assist in performing caregiver assignments when there are shortages (appropriate training needed).
• Responsible for answering the staffing phone to adjust schedule due to unforeseen events.
• Assisting with answering phones as needed.
• Ad Hoc assignments as they are needed.
• Be on-call as needed.

Requirements:

• Previous experience in scheduling, managing, and/or healthcare preferred.
• Must have a High School Diploma / GED
• Willingness to participate in on-call nights and weekends.
• Ability to pass an extensive background check.
• Professional communication skills.
• Previous experience with Axiscare not required but is a plus.