Case Manager – FSP

Position Description:

PACS is seeking a motivated and community-driven Case Manager to join our Intensive Services team.

This role is part of our Full-Service Partnership (FSP) program, providing intensive, community-based mental health services to individuals with complex behavioral health needs. Clients may experience serious mental illness, housing instability, co-occurring conditions, and other high-acuity challenges.

The Case Manager plays a critical role in delivering hands-on, field-based support that promotes stability, independence, and overall well-being. This is not a desk-based role, staff work directly in the community, meeting clients where they are and helping them navigate systems such as housing, healthcare, and public benefits.

Experience and Essential Job Functions:

• Provide comprehensive case management services in collaboration with the multidisciplinary treatment team.
• Assist in developing, implementing, and monitoring individualized treatment plans.
• Coordinate and link clients to housing, healthcare, benefits (SSI/SSDI, Medi-Cal, CalFresh, etc.), employment, and substance use services.
• Advocate for clients to reduce barriers and improve access to care.
• Conduct home visits and provide services in community settings.
• Provide transportation and accompany clients to appointments when appropriate.
• Build strong, trusting relationships through consistent outreach and engagement.
• Support crisis intervention efforts alongside the clinical team.
• Assist clients in developing daily living skills and increasing independence.
• Reinforce treatment goals and support behavioral health interventions.
• Participate in outreach to engage potential clients and support enrollment.
• Build relationships with community partners and service providers.
• Assist in facilitating workshops, groups, and community activities.
• Complete timely and accurate documentation of services.
• Maintain productivity and billing requirements.
• Participate in team meetings, case conferences, and trainings.
• Perform additional responsibilities as assigned.

Minimum Qualifications:

• Bachelor's degree in social work, Psychology, or related field, or
• Associate’s degree with relevant experience, or
• Experience working with serious mental illness, homelessness, or co-occurring disorders.
• Experience in community mental health or field-based settings.
• First Aid and CPR training (training provided if not currently certified).

Preferred Qualifications:

• Bilingual (Spanish, API languages, or other threshold languages).
• Knowledge of community resources and social service systems.
• Ability to work with diverse populations using a trauma-informed approach.
• Strong communication, organization, and documentation skills.
• Ability to work independently in a fast-paced, field-based environment.
• Ability to respond appropriately in crisis situations.
• Ability to travel throughout Los Angeles County.
• Valid driver’s license, reliable transportation, and proof of insurance required.
• Knowledge of HIPAA and mandated reporting.

Job Perks:

• Comprehensive medical, dental, and vision coverage with low premium contributions.
• 401(k) retirement plan.
• Professional development support including opportunities for growth.
• Paid holidays and vacation time.
• Mileage reimbursement.
• Partial reimbursement for cell phone and internet expenses.

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Education:

• Master's (Preferred)

Language:

• Bilingual (Spanish, API languages) (Preferred)

Work Location: Hybrid remote in Los Angeles, CA 90045