Case Manager, GPD

PURSUE YOUR PASSION, Not Just Another Job!

Veterans Village of San Diego is looking for employees who are passionate about serving all veterans. Changing the life of a vet takes a whole lot of work. It also takes dedication and commitment to our motto: Leave No One Behind. But the rewards are out of this world! We work hard, but we also enjoy having fun together. If you wish to be a part of this team and are ready to work for a cause then VVSD is the place to start!

SITH/Bridge Services Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community.

Compensation:

The base pay range for this position is $20.60 - $24.60 per hour.

Essential Duties and Responsibilities:

• Provides comprehensive case management to veterans and their families who are seeking mental health services.
• Interviews veterans and their family members.
• Provides appropriate referrals as necessary.
• Prepares and maintains confidential case records.
• Consults with service providers and community partners on resource-related issues.
• Ensures confidentiality and controls access to sensitive information.
• Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
• Develops network of trusted contacts within organizations in which to refer and coordinate care.
• Participates in multidisciplinary team meetings.
• Follows care follow-up procedures to ensure veterans and/or their family received the services they were referred to and do not have any follow up needs.
• Assists veterans and their family members navigate service providers across multiple systems of care.
• Provides services via telehealth platform, as required.

Qualifications:

• Bachelors Degree in Social Work, Sociology, Psychology or related field (or equivalent experience) preferred
• 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment.
• Knowledge of/ experience working with local social service, public health, and VSO organizations and resources is a plus.
• Experience working with a military or veteran population is preferred.
• Excellent written and oral communication skills.
• Must be highly organized, detail oriented, and reliable.
• Ability to communicate clearly and effectively via oral or written means
• Ability to make oral presentations.
• Ability to remain calm and maintain self-control during difficult circumstances and emergencies.
• Ability to adapt to change.
• Ability to respond in a professional manner in all situations.
• Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
• Ability to think analytically and evaluate the impact of case management recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems.
• Ability to maintain boundaries.
• Ability to assist veterans in developing a budget.
• Ability to deescalate situations including emotionally charged situations.
• Knowledge of case management services and community resources.