Case Manager - Help Me Grow

Description:

Why Work for Exceptional Parents Unlimited (EPU)?At EPU, you don’t just come to work—you become part of a legacy of hope, resilience, and transformation. Since 1976, EPU has grown from a small hospital support group into a powerful, community-driven organization built on one core belief: families thrive when they are supported, understood, and empowered.

From the early days sitting beside parents in moments of crisis to today’s expansive network of early intervention and family support programs, EPU has remained steadfast in its mission: to guide and strengthen families and children with unique needs through early intervention and supportive services that cultivate hope and resilience.

EPU is a place where your work has immediate, life-changing impact. Here, you join a team that:

• Engages directly with families during some of the most critical moments of their lives, offering compassion, expertise, and encouragement.
• Builds confidence and cultivates hope for parents who may feel overwhelmed, isolated, or unsure of where to turn.
• Transforms children’s developmental paths through evidence-based early intervention, mental health services, and educational support.
• Honors lived experience—nearly 40% of our staff are parents of children with special needs, creating a culture of genuine empathy and understanding.
• Creates community by offering more than 130 parent support groups each month, ensuring every family feels seen, supported, and never alone.

Working at EPU means becoming part of a movement that began with one mother asking, “What do other parents do?”—and growing into an organization dedicated to ensuring no parent ever has to face their journey alone.
If you want a career where your compassion becomes someone’s turning point, where your skills strengthen families, and where every day contributes to a world where children with unique needs are embraced and able to thrive—

EPU is where you belong.

Employee Benefits

EPU is proud to offer a comprehensive and competitive benefits package, including:

• Affordable medical benefits, including employer-paid dental, vision, and AD&D insurance for full-time employees
• 40 hours of California Paid Sick Leave for all employees
• 120 hours of annual Paid Time Off for full-time employees working 40 hours per week
• 12 paid holidays
• 401(k) plan & Company Profit-Sharing Plan employer contribution
• Benefit eligibility for many part-time positions

Come join a team and an organization that sees its staff as individuals, values their voices, and embraces each person as a true partner in fulfilling our mission.

Job Summary:

The Help Me Grow (HMG) Case Manager responds and communicates with all referrals received through email, website, or call line requests. The Case Manager will be assigned to work the call line providing support and information regarding services for young children who may have developmental, behavioral, socialization and/or learning challenges.

Essential Functions:

• Answer and respond to all calls and referrals, obtain and document information regarding reason for referral, and make recommendations for educationally and culturally appropriate support and services.
• Obtain, compile, and maintain a directory of resources available to infants and children in Merced County.
• Screen children for developmental delays using the Ages and Stages Questionnaire/Ages and Stages Questionnaire: Social Emotional (ASQ/ASQ:SE) as needed, translating the results and review referral options with the parent. This may be accomplished via online ASQ/SE system.
• Serve as a link to and maintain collaborative relationships with community providers.
• Promote, through outreach efforts, early identification and referral of children with delays. Offer the HMG Centralized Call Line as a resource to assist agencies, professionals, and parents.
• Accurately collect, complete, enter and/or submit all necessary program documentation and data information.
• Provide assistance to other members of the team, as needed, to ensure the smooth operation of the program/agency. This may include supporting and assisting them with their caseload of families.
• Explain center processes, procedures and services; support families in the development and implementation of family centered care plans; and follow up with the family to ensure they have accessed the appropriate services.
• Communicate in a courteous manner.
• The position requires the ability to meet with children/families in various locations in the community. In order to meet this expectation staff are required to have reliable transportation for local travel.
• Maintain, manage, and process child/family records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations.
• Adhere to EPU standards, policies and procedures.
• EPU facility hours are Monday – Friday; 8:00 AM – 5:00 PM; the position requires staff to be available for non-traditional work hours. Therefore, position hours may vary, which may include evening or weekends.
• Must perform other duties as assigned by the HMG Supervisor, Director or Chief Executive Officer.

Requirements:

Knowledge, Skill and Experience:

Education: Must have a Bachelor’s Degree in Child Development, Social Work or closely related field.

Skills: Must have strong communication skills both written and verbal; able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, possess a professional code of ethics, and professional demeanor, use good judgement, logic skills, and be self-confident.

Experience:

• 2+ years’ experience working with and/or assessing children with special needs and their families, and referring them to community service providers.
• Must be proficient in obtaining and handling sensitive information from parents in a compassionate, confidential and professional manner.
• Must be proficient in collaborating with staff and families in developing and implementing multidisciplinary family centered treatment plans.
• Must be proficient in working with diverse populations.
• Must be knowledgeable of community resources available to families with young children.
• Must be knowledgeable of Word, Excel, Microsoft Office, Windows and Outlook.
• Hold valid California Driver's license. Possess a good driving record with no serious violation for the past two-year period, and be able to provide proof of current automobile liability insurance.

Physical Demands:

Typical Working Condition: Position works from the EPU facility and to meet with families at their place of residence or at a community based location. The position requires the ability to sit and work on a computer for extensive periods of time. Position requires fingering (fine dexterity), repetitive hand and wrist motions.

Equipment Used: Computers, printers, telephones, and fax machines. Requires operating of a vehicle for local travel.

Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen.

This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification, however it is intended to accurately reflect the principal job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position.