Case Manager / Home Care Supervisor Lewis, Mason and Thurston County

Are you a passionate leader committed to making a difference in the lives of others? Join our dynamic and compassionate team as an In-Home Care Supervisor! Our company has grown, and we are now seeking a dedicated individual to oversee the Lewis, Mason and Thurston County client- caregiver caseload located in out of our Olympia office!

At Fedelta Home Care, we provide exceptional in-home care services that allow clients to live with dignity and independence. Our supervisors are the heart of our operations, ensuring the highest quality of care while empowering our caregivers to excel.

What You’ll Do

Essential Duties and Responsibilities:

• Supervise and coordinate caregivers within the assigned caseload
• Schedule caregivers to meet client needs and coverage requirements
• Support caregiver recruitment in partnership with HR
• Conduct caregiver performance reviews and annual evaluations
• Complete client assessments and oversee new starts of care
• Address caregiver concerns, performance issues, and disciplinary actions
• Audit billing and caregiver timekeeping for payroll accuracy
• Assist with caregiver orientation and training programs/ partnering with HR
• Maintain accurate, timely client documentation
• Respond to client and family concerns and resolve issues
• Conduct home visits, check-ins, and satisfaction surveys
• Complete incident reports within 24 hours and escalate as needed
• Participate in community outreach, marketing events, and partnerships
• Provide on-call coverage for assigned caseload, including after-hours support

Compensation:
$75,000k-$80,168k per year, depending on experience

Why Join Us?

• Comprehensive medical, dental, and vision insurance available on the 1st of the month following date of hire!
• Employer-paid basic life insurance and AD&D policy!
• Wellness coaching, discounts, and rewards through Perks at Work!
• Commuter benefits!
• Mileage reimbursement!
• PTO eligible after 90 days!
• Annual Health and Wellness stipend!
• 9 observed paid holidays!
• 401(k) with generous employer match and immediate vesting!
• Scholarship program!
• Monthly bonus incentive program!
• Free onsite parking!

What We’re Looking For:

• Experience: Prior supervisory or management experience in home care, healthcare, or a related field.
• Skills: Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Compassion: A commitment to providing outstanding care and support to clients and caregivers alike.
• Flexibility: Willingness to travel locally within the respective region ( King County or the Eastside).
• A valid driver's license, active car insurance, and a willingness to undergo a MVR background check are required.