Case Manager/ Housing Advocate for the Homeless - Singles

Housing Advocate | Shelter Care

Help people rebuild their lives—one person, one home at a time.

About This Role

Shelter Care is seeking a compassionate Housing Advocate to support individuals as they transition from homelessness to stable housing. Using a Housing First approach, you'll work with single adults in Transitional and Permanent Supportive Housing programs to obtain and maintain stable housing.

This is challenging, rewarding work where each day brings something different. You'll have the flexibility to schedule your time around what clients need most, building meaningful relationships as you help transform lives.

What You'll Do

Client Support & Case Management

• Manage a caseload of approximately 12-14 single-person households
• Conduct intakes and create participant-directed goal plans
• Meet regularly with participants to provide ongoing support and advocacy
• Assist participants in accessing benefits, household items, and furnishings
• Transport participants to appointments using company vehicles

Documentation & Compliance

• Maintain accurate, confidential participant files
• Ensure record-keeping meets grant funding requirements

Community Engagement

• Represent Shelter Care at community events
• Participate in collaborative committees working to end homelessness in Winnebago and Boone Counties

What We're Looking For

Required Experience & Education

• Experience with homelessness (through employment, personal lived experience, or education)
• Coursework or degree in human services, social work, sociology, psychology, or related field preferred
• Proficiency in Microsoft Office and the ability to learn new software
• Strong writing skills

Strongly Desired

• Experience supporting individuals living with mental illness
• Understanding of Housing First principles

Essential Qualities

• Fundamental belief that people can direct their own lives and make positive choices
• Ability to work independently and collaboratively
• Strong time management and self-motivation
• Comfort with variety and unpredictability
• Valid driver's license with a driving record that is acceptable to our insurance carrier

Physical Requirements

• Ability to walk frequently, climb stairs, stand, and reach
• Frequent lifting up to 25 pounds
• Frequent communication (talking/hearing)

Why Work With Us?

Comprehensive Benefits Package

• Health, vision, and dental insurance (75% employer-paid for employees)
• Employer-paid life insurance and short/long-term disability
• Retirement plan with up to 3% employer match
• Generous paid time off: 15 PTO days (20 in year two) plus 14 paid holidays
• Aflac supplemental insurance is available

How to Apply

Submit both a cover letter and a resume to [email/application link]. In your cover letter, please share what draws you to this work and how your experience has prepared you to support people on their housing journey.

Shelter Care is committed to creating a diverse and inclusive workplace. We encourage applications from individuals with lived experience of homelessness.

Job Type: Full-time

Pay: $23.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Case management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person