Case Manager - Limited Duration (2 positions)

Description

Summary

Why it's a Great Opportunity: As a Case Manager familiar with the aging process and care coordination, you will provide accurate and relevant information to individuals seeking resources including older adults, family caregivers, and adults with disabilities. You will deliver services through options counseling. You will provide individualized and comprehensive short-term care coordination services. You will primarily be helping our customers out in the community and visiting with clients each month.

You are on front line of our efforts and part of the team dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Here, our assistance has a direct impact on our client's quality of life.

Why it's a Great Department: Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

The Aging and Disability Resources (ADR) Division has strong, committed and passionate leadership. Employees of ADR are talented and diverse speaking over 25 languages. We foster collaboration among teams, divisions, departments, and external partners. Our employees are engaged and caring individuals.

How to be Successful in this Role: We are looking for someone with care coordination experience and knowledge of person-centered care. Someone who can assess client eligibility for services, assess client needs, and make individualized recommendations in partnership with families and other support individuals. You will be diligent, and detail oriented with documentation and can write in a clear and concise manner. You will communicate across various social, cultural, educational and economic backgrounds so you should be able to adapt quickly based upon audience.

Your Future in this Role: Throughout the onboarding process, you will meet with the Managers, Supervisors, and teams, regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

• Responsible for assessment, coordination of services and advocacy of older adult and disabled adult clients.
• Screen target populations to determine eligibility for services.
• Provide comprehensive assessment to determine any individualized client needs.
• Provide formal reassessment at specific intervals to gauge progress and continuing needs. Provide benefit navigation which requires decisions about how the identified needs can be met and make appropriate referrals.
• Respond to individuals seeking information and assistance by providing routine information, referral and assistance.
• Develop, implement and monitor service plans through regular contact with clients and service providers; participate in related case staffing.
• Monitor both the progress of the client and the adequacy of the services given.
• Maintain client files; prepare documentation, correspondence, and client-related materials. Produce accurate information for specialized data requests, reports and reviews; gather information to maintain and update directory information.
• Provide coordination of appropriate services.
• Assists in making presentations regarding projects to interested community and professional groups as assigned.
• Assess community needs and problems of various client groups.

A classification description with a more detailed list of essential functions that may be performed can be found here.

Additional Details:

• You will be eligible for 10% field work specialty pay and if applicable, a 5% bilingual (Fluent verbally and written) pay for hours worked. That’s an additional 15% above the salary range listed on this announcement.
• You will spend the first 3 months in the office for training and shadowing, then scheduled levels of telework until probation is complete.
• This is a grant-funded position. Continued employment is contingent upon job performance/evaluation, continued funding of the program, and other appropriate County procedures.

Minimum Qualifications

• A Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology or related field AND
• Two years or more experience providing direct human services, preferably in the area of providing services to senior citizens is required.
• Case Management experience preferred.
• Master’s degree in behavioral health sciences and one year experience in the social services field preferred.
• This position involved field work so a valid Washington State driver’s license and reliable transportation is required.
• As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
• This is a grant-funded position. Continued employment is contingent upon job performance/evaluation, continued funding of the program, and other appropriate County procedures.

Supplemental Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a grant-funded position. Continued employment is contingent upon job performance/evaluation and continued funding of the program.

This is a competitive selection process. Applications will be reviewed and evaluated based on the quality and relevance of education and experience in the areas listed. Applicants whose qualifications most closely align with the County’s needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

We are unable to sponsor or take over sponsorship of an employment visa at this time.