Case Manager Of Client Services

Job Description

Case Manager of Client Services

Part-Time – Paid Hourly

Monday-Thursday 8 am – 3:30 pm 30-minute lunch break

Description:

· This position works at the Food Pantry and requires the ability to assist clients in obtaining services from the Open Door Service Center. This position reports to the Executive Director.

Essential Functions:

• Interview clients, families, and individuals, to determine the eligibility of services per the Client Service Guidelines.
• Collects data and inputs information into the Client Resource Database.
• Protect and maintain the confidentiality of all information received from clients.
• Completes Emergency vouchers and other authorizations of services needed.

· Oversees all programs and paperwork for the Service Center, including Thrift Shop Vouchers, Birthday Bag Program, Go with Flow, VIP, TEFAP, and Senior Box. Works with the Client Case Manager to administer in-house food Pantry orders.

· Works closely with the Volunteer Coordinator on training and securing the receptionist position.

· Works with the community to build relationships with vendors and partner agencies.

· Administers the Partner with Purpose Program by building it up, maintaining contact with the partners in the program, and delivering the bags regularly to PD and Fire Departments.

• Attend staff meetings, fundraisers, and all other meetings as needed involving our Community (Interagency, Community Assessments, Resource Fairs). Note: hours may vary with each meeting.
• Maintain and clean the lobby and the front bathroom.
• Lift up to 50 lbs., bend, stoop, and twist.
• other duties as assigned.

Qualifications:

• Understand Open Door Service Center’s mission.
• Possess the ability to communicate with all individuals, handle difficult situations, and have a compassionate heart.
• Ability to work in a fast-paced office with a large number of clients daily, collect accurate data, make decisions regarding the client's needs, and obtain the necessary services.
• Ability to use Microsoft Excel, Word, and Access.
• Possess strong organizational skills and the ability to work within a team environment.

Education:

• Minimum of a high school degree or GED.
• 1 year of work with our community or in the Social Service field.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee assistance program

Work Location: In person