Case Manager - Older Adults

Seeking Case Manager to support families and individuals dealing with the challenges of aging and/or illness. This is both an interesting and rewarding job working with a very deserving population. The successful candidate will take responsibility for the full patient care cycle including: assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services goals.

This job offers the use of a company laptop, to better support your work in the community. Additionally, Care Managers receive ongoing training and support.

• A reliable, personal vehicle is required with valid insurance and driver's license.
• Job Type: Full-time

Responsibilities:

• Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered
• Handling case assignments, drafting care plans, reviewing case progress and determining next steps for success
• Helping clients be safe, happy and healthy for as long as possible.

Duties:

• Provide comprehensive assessment of older adults’ physical and mental health, home safety, social needs, cultural needs, legal and financial status.
• Provide services in a culturally and linguistically appropriate manner.
• Develop care plans in collaboration with clients and help clients achieve the goals outlined in the care plans.
• Serve as a client advocate. Contact clients’ healthcare providers, community agencies, etc. to ensure client’s needs are met.
• Provide information, assistance, and referral to senior clients and their families.
• Provide ongoing oversight of each assigned case, maintaining regular contact with client (including home visits, telephone checks, annual reassessments, etc.).
• Coordinate care for clients when multiple service providers are involved.
• Maintain accurate and complete documentation (both paper and electronic files).
• Comply with all contractual requirements regarding service provision and documentation.
• Participate in community outreach activities to other professionals as well as to potential clients and their families.

Conduct care-planning assessments to identify needs

• Create and execute care plans
• Screen, arrange and monitor vendors (care agencies, lawyers, gardeners, movers…)
• Act as a liaison for out of area families
• Assist with moving clients to or from different care settings
• Provide crisis intervention
• Provide client and family education
• Act as advocate for clients at medical and other appointments
• Identify agencies and/or social services and other programs that client can avail
• Maintain accurate notes, client files and billing
• Facilitate multiple care aspects (case coordination, information sharing, etc)
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
• Develop effective working relationships and cooperate with medical teams throughout the entire case management process
• Arrange alliances with social services, health and governmental agencies
• Go the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
• Record cases information, complete all necessary forms accurately and produce statistical reports
• Promote quality and cost-effective interventions and outcomes
• Assess and address motivational and psycho-social issues
• Adhere to professional standards as outlined by protocols, rules and regulations
• Other duties as assigned

Education and Experience Required:

• Bachelor’s degree and two years or more of paid social service experience preferred . Case management experience preferred
• Experience conducting assessments, creating care plans, identifying and planning for appropriate services
• Knowledgeable of social services or human services issues, especially dealing with older adults and unpaid caregivers
• Knowledgeable of community resources for older and disabled adults and unpaid caregivers
• Enjoy working in a team based environment

Competencies:

• Strong communication – Active listening, mirroring language
• Initiative – ability to assess situations and act accordingly
• Flexibility – Client’s needs can change instantaneously and must adapt as needed
• Leadership – Ability to provide confidence and strength in care decisions
• Teamwork – with families, vendors and other staff
• Trustworthy – Must be above reproach
• Excellent organizational and time management skills
• Familiarity with professional and technical emerging knowledge
• Problem solving skills and ability to multi-task
• Compassionate

Compensation:

• $50-$65/hr dependent on experience and education
• Unfortunately, we can NOT offer medical/healthcare insurance at this time.
• We offer a retention bonus of $500 after 6 months of continuous employment and $1000 after 1 year of continuous employment. *Applies to regular FT employees, pro-rated for part-time

Qualifications:

• Bachelor’s Degree required (BSW, MSW, LPN or RN preferred but not required)
• Home Care, Senior Care, or Case Management experience preferred
• Fully vaccinated for Covid-19 and proof required.
• Background in scheduling and care coordination helpful
• Must successfully pass mandatory background checks
• Valid WA State driver’s license and current automobile insurance; willing to drive personal vehicle to home visits, trainings and meetings as required
• Must be able to travel locally, 75% of the time.
• Must be able to read, write, and communicate fluently in English, additional language skills appreciated.
• Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
• Regularly required to walk; use hands and arms to reach and operate objects, tools, or controls.
• Must be able to lift up to/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Significant work will be performed offsite (e.g. home visits or external meetings).
• The noise level in the work environment is moderate.
• Proficiency navigating a personal computer and in the use of the Microsoft Office and other relevant software for word processing, calendaring, e-mail, and data entry. Efficiently research and perform various tasks via the internet.

Job Type: Full-time

Job Type: Full-time

Pay: $50.00 - $65.00 per hour

Work Location: On the road