Case Manager – Permanent Supportive Housing (PSH)

The Case Manager for Permanent Support Housing is a pivotal role dedicated to assisting new clients in navigating the housing placement process. This position emphasizes adherence to essential principles such as Housing First, harm reduction, trauma-informed care, and strengths based case management.

The successful candidate will exhibit a proactive and empathetic approach, ensuring that clients receive the comprehensive support necessary to achieve long-term housing stability. This position presents an invaluable opportunity to make a significant and positive impact in the lives of individuals and families seeking permanent housing solutions, contributing to their overall well-being and quality of life.

Key Responsibilities Client Navigation:

Facilitate and guide new clients through the intricate housing process, while embodying the core principles of Housing First, harm reduction strategies, trauma-informed care, and a strengths-based approach to case management. Comprehensive Case Management: Deliver thorough and holistic case management services that actively encourage client participation in available services.

Specific duties entail:

• Accompanying clients to essential appointments and meetings, enhancing their engagement in the process.
• Providing mediation and crisis intervention when necessary to address immediate concerns effectively.
• Implementing proactive eviction prevention strategies to mitigate housing instability.
• Conducting a minimum of monthly home visits to assess clients' ongoing needs and monitor their progress.

Partnership Development: Collaborate closely with the Director of Supportive Services to identify, establish, and maintain meaningful partnerships with external organizations and service providers, thereby enhancing the overall quality of service delivery.

Field Services: Primarily deliver services in community-based settings, including clients’ housing locations or accessible public venues (such as libraries and parks), ensuring that support is readily available where clients feel most comfortable.

Advocacy: Serve as a strong advocate for clients within legal contexts and facilitate communication with their families, promoting their needs and rights effectively.

Collaboration and Training: Engage in regular training sessions and coordination meetings with property management partners, fostering collaboration with Temenos CDC staff across all locations and partners as assigned to ensure cohesive service delivery.

Documentation and Compliance: Maintain meticulous case notes and service plans within the designated electronic database (HMIS), ensuring adherence to all federal and local regulations. Timely and accurate completion of documentation is crucial for maintaining compliance with organizational standards.

Record Keeping: Ensure that all records are maintained in strict accordance with the requirements of federal and local funders, encompassing financial, client, and program documentation.

On-Call Responsibilities: Participate in a rotating on-call schedule with fellow program staff to provide continuous 24/7 coverage, remaining accessible via text and mobile phone during both work and on-call hours.

Team Coordination: Collaborate closely with Peer Specialists to cultivate a unified team approach in delivering client support services, ensuring that all team members work together effectively.

Client Travel Assistance: Assist clients with their travel arrangements when necessary and be prepared to visit offsite clients as assigned. Case Managers must be adept at utilizing public transportation to facilitate client support effectively.

Additional Duties: Carry out other related tasks as assigned to further the mission of the organization.

Qualifications:

• A degree in social work, psychology, or a closely related field.
• Relevant experience in case management or social services, demonstrating a solid understanding of the complexities involved.
• Familiarity with housing policies, resources, and best practices in supporting vulnerable populations.
• Exceptional interpersonal, organizational, and advocacy skills, with a commitment to empowering clients in their journey toward stability.
• Background checks are conducted but mitigating circumstances will be considered.

Salary: 45,000 - $50,000 per year

Benefits:

• 403(b) retirement plan
• Vision, health, and dental insurance, including limited accidental death and dismemberment (AD&D) coverage
• Paid Time Off (PTO): 2 days accrued per month
• Paid Holidays: 10 days per year
• Cell phone stipend and mileage reimbursement

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Mileage reimbursement
• Vision insurance

Work Location: In person