Case Manager (Post-Crisis Follow-Up Program)

Why Join Consejo?

Join a pioneer in bilingual and bicultural care. We offer a supportive environment dedicated to professional development and a competitive benefits package that prioritizes your work-life balance:

• Unique Perks: Paid Birthday Off, personal days, and training funds.
• Financial Security: Signon bonus, relocation assistance, and 401(k) plan.
• Health & Wellness: Comprehensive medical, dental, vision, life insurance, and AD&D.
• Time Off: Generous vacation, sick leave, and paid holidays.

Role Overview:

Reporting to the Clinical Supervisor, the Case Manager provides culturally responsive, client-centered care as part of a multidisciplinary team for individuals with complex mental health and psychosocial needs.

This role includes short-term post-crisis follow-up to support stabilization, reduce crisis recurrence, and connect clients to ongoing services.

The Case Manager will assist with referrals, care coordination, and system navigation across multiple systems, including hospitals, crisis services, housing programs, legal systems, schools, and medical providers

Key Responsibilities:

• Manage assigned caseload while delivering highquality, clientcentered care
• Provide 5+ hours of direct services daily, including outreach and engagement
• Conduct rapid followup and ongoing support for individuals postcrisis discharge
• Deliver fieldbased services in homes, shelters, hospitals, and community settings
• Assess risk, needs, and barriers; develop shortterm stabilization plans
• Coordinate care and link clients to mental health, medical, and substance use services
• Facilitate appointments and warm handoffs to ensure continuity of care
• Collaborate with multidisciplinary teams and external partners
• Support clients in accessing housing, food, transportation, ID, and public benefits
• Advocate to reduce systemic barriers and improve service access
• Coordinate across systems (healthcare, legal, housing, social services)
• Engage families and natural supports to strengthen care networks
• Provide culturally responsive, traumainformed services
• Maintain accurate documentation and full regulatory compliance
• Support successful transitions to ongoing care and reduce crisis reentry

Qualifications:

• Bachelor’s degree in social, behavioral, or human services field required.
• Must obtain Washington State Agency Affiliated Counselor credential.
• Experience working with highacuity populations, including individuals experiencing crisis, homelessness, or complex behavioral health needs preferred.
• Knowledge of behavioral health systems, crisis response systems, and community resources in King County.
• Strong care coordination, advocacy, and system navigation skills.
• Ability to work in communitybased settings with a high level of independence and accountability.
• Understanding of traumainformed care and recoveryoriented practices.
• Demonstrated ability to provide culturally responsive services.
• Bilingual (English/Spanish) preferred.
• Valid driver’s license, reliable transportation, and acceptable driving record.
• Proficient in Microsoft Office and electronic health records.

WORK SCHEDULE

This Full-time in-person position works a typical schedule of 8 AM - 5 PM, Monday to Friday.

SALARY RANGE

$ 27.00 to $ 32.45 an hour, depending on experience, qualifications, and credentials.

Ready to Make an Impact?

Our mobile-friendly application takes just a few minutes. Apply today to help us transform lives in the Renton community!

Consejo Counseling and Referral Service is an E-Verify and Equal Employment Opportunity Employer.

About Consejo Counseling and Referral Service

In 1978, Consejo was born out of a visionary work-study project directed by Dr. Gilberto Lucero, a professor at the UW School of Social Work, in which two latino master level students participated. They identified a critical need for behavioral health services within the Latino community in Seattle, Washington. At that time, there were no Latino-based behavioral health care organizations in WA State. Consejo became a pioneer in establishing the first bilingual and bicultural care organization dedicated to serve the Spanish speaking monolingual community. The mission was to improve mental health care access and break down cultural stigmas. Over four decades later, we continue to lead the way in providing culturally and linguistically competent behavioral health services to the Latinx community, empowering and transforming the lives of our clients.