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Case Manager-PSH
PURPOSE
Provide case management and case coordination to families and single individuals.
Job Duties
1. Work with Rochester Housing Authority to complete intakes and initial screenings.
2. Provide case management and coordination service. This includes but not limited to consistent contact with head of household, entitlements assistance, medical, mental health, employment, literacy and higher education, legal services, safety planning, goal planning, etc.
3. Develop a working relationship with landlords and property management. Expected to establish consistent communication with the intent of supporting the household and addressing barriers to housing stability.
4. Develop YWCA and community partnerships that can be beneficial to program participants.
5. Enter timely and accurate data into HMIS (Homeless Management Information System) per coordinated access and YWCA policies.
6. Develop goals, document all contact, income changes and outcomes in HMIS.
7. Maintain household files per YWCA and funder standards.
8. Communicate and case conference regularly with supervisor, and other outside organizations working with program participants.
9. Link participants to appropriate services and activities within and outside the YWCA as identified in the program participant individualized service plan.
10. Assist program participants with the re-certification process as needed.
11. Case conference with Rochester Housing Authority, Partners Ending Homelessness, property rental manager, providers, and other community resources.
12. Participate in community workgroups/ meetings as it relates to the Continuum of Care and coordinated access.
13. Demonstrate understanding of and sensitivity to cultural differences, person centered practices and trauma informed care.
14. Demonstrate compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester and Monroe County.
15. Attend monthly department and all staff meeting.
16. Perform other duties as requested.
RELEVANT BACKGROUND
Experience and Education Qualifications
§ Associates Degree in Counseling, Human Services, Sociology or Social Work. May consider at least 2 years’ experience in case management, crisis intervention or counseling.
§ Must have experience and proficiency in database management and Microsoft Office applications.
Core Competencies
§ Teamwork
§ Accountability
§ Mission Focus
§ Diversity/Diverse Perspectives
§ Commitment to Excellence
§ Flexibility/Adaptability
Functional Competencies
§ Builds Strong Client Relationships
§ Builds Collaborative Networks
§ Crisis/Conflict Resolution
§ Listening/Understanding & Responding
§ Concern for Order & Quality
§ Manages Oneself & Practices Wellness
Knowledge, Skills and Abilities
§ Knowledge and experience with community services
§ Bilingual in Spanish is preferred
Additional Requirements
§ A valid and clean NYS driver’s license is required. Must have a reliable vehicle and be willing to transport program participants.
TERMS OF EMPLOYMENT
This is a grant position which may not exist beyond the duration of the grant period or any subsequent renewal of it. When the grant or any subsequent renewal ends, grant employees will be terminated and their positions will cease to exist. There is also no guarantee of continued employment for the duration of the grant.
A grant-funded employee may apply for and be considered for employment in another regular position in the same manner as any other applicant. If hired into a regular position, the employee’s salary from the grant position does not necessarily follow the employee into the new regular position.
WORK ENVIRONMENT
Usual human services office working conditions prevail. Must be willing to travel unaccompanied to areas where the population served lives. Must be available to work 37.5 hours per week and the work hours may include evenings or weekends.
Usual social services office working conditions prevail.
At YWCA of Rochester & Monroe County, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an Equal Opportunity Employer, we stay true to our mission by ensuring that our place can be anyone’s place.
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