Case Manager-Ready to Work

YWCA San Antonio

About YWCA San Antonio

YWCA exists to eliminate racism and empower women. Since 1850, YWCA associations around the country have empowered women to lead their communities in social change. The San Antonio chapter, established in 1910, has provided support for women and girls to become economically self-sufficient while working on the front lines to promote racial justice. The core programming of the YWCA San Antonio has evolved over its 110-year history, and today the organization serves nearly 10,000 clients through programs focused on women’s economic empowerment, health and wellness, youth and teens, and racial justice.

About the Position

The YWCA Ready to Work Program is designed to promote economic recovery by increasing access to education, training, and wraparound services for San Antonio residents and by aligning training with the talent requirements of local businesses. The YWCA Ready to Work Case Manager will assist with the recruitment of clients, as well as the intake, initial assessment, and case management services. All services provided will be done using a trauma informed and racial justice/gender equity lens. The YWCA Ready to Work Case Manager is a grant-funded, full-time position. Ready to Work Case Managers will report directly to the Ready to Work Program Manager.

Responsibilities:

• Assist in the recruitment of clients, along with the Ready to Work Program Manager.
• Ability to travel to infrequent offsite locations for meetings and recruitment.
• Ensure each participant meets the eligibility requirements of the program by inspecting and verifying approved documentation.
• Conduct comprehensive assessments of Ready to Work Participants and prepare and agree to a Ready to Work Plan (an education/training and career plan) with each participant.
• Ensure participants barriers/obstacles, which may hinder the completion of the program, be addressed using trauma informed care strategies.
• Identify what support services are needed by the participant and refer when needed after ensuring the YWCA San Antonio is unable to meet a specific need.
• Offer the support participants need to succeed in training, to find well paid jobs, and to thrive in those jobs though structured individual ongoing client sessions.
• Be knowledgeable and proficient with designated Data Platform.
• Enter client information into designated Data Platform accurately and timely and ensure documentation meets all contract requirements.
• Continuously review participant progress and note their progress accurately in the designated Data Platform.
• Attend regular scheduled meetings/training with the City of San Antonio as directed.
• Leverage the strength of program partners as appropriate when making client referrals.
• Maintain ongoing relationships with Training Providers.
• Assist applicants with creating a WorkinTexas Account.
• Ensure the Program Manager has information needed to complete Monthly Reporting to the City of San Antonio.
• Ensure all data for each stage of client progress is entered into the Data Platform accurately and timely.
• Participate in YWCA racial justice/gender equity activities as directed.
• Perform all other duties as assigned by supervisor which affect program quality, and the promotion and support of the YWCA San Antonio.

Position Requirements

● Bachelor’s Degree from an accredited College/University in counseling/social work or other related field preferred.

● One year of work experience providing direct services to disconnected adults or assisting adults with work placement.

● Able to handle confidential information.

● Reliable transportation

● Current Vehicle Insurance

● Ability to pass a criminal history check to include a national fingerprint check

● Proficient in Microsoft Office and data entry

● Excellent written and verbal skills

● Bilingual preferred

Current Driver Licence

Organizational Requirements:

●Support YWCA San Antonio’s mission to eliminate racism and empower women, demonstrating cultural competency and sensitivity to issues of race and gender, proactively addressing biases and stereotypes in the workplace.

●Emotionally mature and work effectively with persons from various ethnic and social-economic backgrounds and professions.

●Actively promote an inclusive environment by fostering collaboration and respect among colleagues of diverse racial and gender identities.

●Work cooperatively with others and with diverse groups.

●Demonstrate patience and compassion while remaining calm in stressful situations.

●Apply critical thinking to define problems, collect data, establish facts, and draw conclusions in a confidential manner.

●Communicate information accurately, clearly and in a timely fashion to all pertinent individuals.

●Work under sometimes demanding conditions while maintaining professionalism and enthusiasm.

●Ensure that resources, opportunities, and recognition are distributed fairly among employees regardless of race or gender, fostering a culture of equity and inclusion.

●Approach difficult conversations with respect and compassion.

●Demonstrate strong organizational, customer service, and communication skills.

●Flexibility and adaptability to work non-traditional hours to provide services, to include evenings and weekends as needed.

●Actively represent the mission of YWCA San Antonio in all interactions with the community and coworkers.

●Willingness to follow CDC guidelines regarding vaccination.

YWCA San Antonio provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Mileage reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: In person