Case Manager / Recovery Coach (Full-Time)

POSITION OVERVIEW:

Case Manager / Recovery Coach (Full-Time)

Do you want to do work that actually changes lives - not just manage cases?

At Williamsburg House, we’re redefining what sober living and recovery aftercare can look like.

We are a comprehensive residential recovery program supporting individuals navigating substance use and mental health recovery—bridging the critical gap between treatment and independent living through structure, accountability, and deep collaboration with clinical providers.

As a Case Manager, you won’t be sitting behind a desk checking boxes. You’ll be at the center of recovery—building real relationships with clients, helping them navigate challenges in real time, and working alongside families and clinicians to support meaningful, lasting change.

This role blends case management, recovery coaching, and care coordination into a hands-on, human-centered position. You’ll guide clients through early recovery, help remove obstacles, create structure, and hold them accountable to their goals—all while being part of a highly collaborative, mission-driven team.

The ideal candidate is energized by working closely with clients and their teams, and is comfortable building trust while also holding clear boundaries and expectations. You don’t shy away from hard conversations, and you take pride in being reliable, responsive, and detail-oriented.

Most importantly, you’re looking to grow - personally and professionally - within a mission-driven team that values collaboration, structure, and continuous improvement.

If you’re looking for work that is both challenging and deeply rewarding, this is the kind of role that can be truly fulfilling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assess and develop individualized recovery and wellness plans that facilitate a smooth transition back to work, home or school while carrying out the clinical team’s recommended continuing care plan
• Coordinate care with all clinical treatment providers and relevant family members
• Assist in locating personal and recovery-based resources (ie. AA and NA meetings, sponsors, community, wellness and skills development, employment, etc.)
• Motivate residents and continually monitor and evaluate each resident’s progression through their case plan, and revise the plan as needed
• Monitor various testing reports (ie: toxicology screening) and adherence to schedules for residents and document results
• Communicate progress to families, treatment teams and management
• Provide 1-on-1 coaching and mentoring as necessary to residents as well as other case managers and staff
• Prepare case management related documentation and reports including but not limited to: attendance, progress, incidents, outcomes, etc.
• Work as part of the shift team, carrying out program & residential duties
• Actively participate in or facilitate resident- and program-related meetings and activities, and foster resident engagement in the house community
• Attend program-related community, training and committee meetings as assigned
• Adhere to strict boundaries and professional codes of ethics in the care of others
• Conduct crisis intervention as needed

QUALIFICATIONS:

Education: Bachelors degree in Psychology, Sociology, Social Work or related field; OR an equivalent combination of related education/work/lived experience

Credentials - one or more of the following is preferred

• CASAC - Credentialed Alcohol and Substance Abuse Counselor
• CARC - Certified Addiction Recovery Coach
• CRPA - Certified Recovery Peer Advocate
• or similar

Experience:

• At least 2 years working in an addiction treatment or recovery setting is required
• Experience working in a sober living environment a plus
• 1-2 years continuous experience working in substance use as a case manager or recovery coach
• At least 2 years experience navigating various recovery support programs (12-step, SMART, Refuge etc.)

Additional Qualifications

• Direct experience working with substance use and co-occurring mental health issues, LGBTQIA+, eating disorders, SLA, crisis intervention, and trauma informed care
• Experience collaborating directly with client families and providers
• Detailed knowledge and experience with the Stages of Recovery and the recovery treatment continuum – detox, inpatient, intensive outpatient, sober living, aftercare
• Understanding of Medication Assisted Treatment (MAT)

Skills:

• People person, excellent time management skills; self-motivated to achieve objectives and goals, able to manage stress, effective at conflict resolution, flexible; team player; open to feedback; creative problem solver; practices good self care, excellent organizational skills
• Strong ability to communicate effectively to a wide audience, including parents, clients and treatment professionals
• Passion for helping individuals in recovery
• Willingness to perform toxicology screening, CPR, emergency first aid, Naloxone, crisis prevention and de-escalation
• Computer skills: proficient in Microsoft Office (specifically Word & Excel), EMRs, communication & collaboration tools (ie. G-suite, Dropbox, text, video chat), and other relevant software or mobile device-based applications

**People in recovery and members of the LGBTQIA+ community are encouraged to apply.

ADDITIONAL DETAILS:

• This is a full-time, on-site position
• The compensation range is $26 - $30 an hour, depending on a number of job-related factors including skills, education, training, credentials, experience and scope of role responsibilities

BENEFITS:

• Paid vacation, Sick time, Paid Family Leave, Professional development assistance, Clinical supervision

Searchable keywords:

Sober living, recovery residence, transitional housing, substance use, addiction, mental health, case management, caseload, addiction counseling, CASAC, CARC, CRPA, recovery coaching, life skills, motivational interviewing, assessments, individualized care, 12 step, SMART, AA, NA, intervention, crisis management, deescalation, residential housing, chemical dependency, opioids, young adults, professionals, LGBTQIA+, relapse, wellness, dual diagnosis, MAT, narcan

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Paid time off
• Parental leave
• Professional development assistance

Education:

• Associate (Preferred)

Experience:

• recovery support programs such as 12-step, SMART or similar: 2 years (Required)
• case management or recovery coaching: 1 year (Required)
• working in addiction treatment: 2 years (Required)

License/Certification:

• CASAC, CARC, CRPA or similar credential (Preferred)

Work Location: In person