Case Manager-Redirect Addiction-Related Diversion Program (Macomb/Oakland County)

Case Manager-Redirect

Job description

The Redirect addiction-related diversion program is a street-based, long-term, and unconventional approach to case management. Redirect case work is non-coercive, non-time delimited, street-based, and built on multiple pathways to recovery, including harm reduction, and steeped in Stages of Change theory and motivational interviewing practices.

This position will manage a caseload of approximately 15-25 participants and will work in conjunction with local police departments and FAN’s Comeback Quick Response Team (QRT). Our team works to identify individuals impacted by substance use disorder (SUD) and provide a continuum of care to ensure participants get the treatment, support, and ongoing connection they need for their recovery journey.

Duties will include:

• Meeting participants where they're at, both throughout the community and in their recovery process (in-home case management).
• Transporting participants.
• Promoting the development of a comprehensive service delivery system by identifying participant needs and gaps in services to meet those needs better.
• Collaborating with FAN’S Quick Response Team while carrying out duties of case manager.
• Providing assessments for participants within the program and meeting with participants shortly after identified (within 24 hours).
• Conducting initial assessments of the client’s needs, desires, strengths, and barriers.
• Together with the client, preparing the necessary action steps for the client and case manager to achieve established goals.
• Setting up regular follow-up meetings with the client, based on the client’s needs for intensity – but no less frequently than once per week.
• Assisting participant in accessing services, resources, and supportive benefits, as needed.
• Intensive case management, harm reduction strategies, identifying proper treatment, and following-up across 12 months with each participant.
• Following up, recommending exit, or reevaluating plan, as needed.
• Attending and participating in case review meetings with Case Management Supervisor at FAN.
• Tracking and developing appropriate data measures for program evaluation on electronic management system.
• Supporting and effectively communicating with team members, including employees and contractors.
• Staying knowledgeable about all FAN programs and national trends.
• Representing FAN in a professional manner while performing duties.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in the human services or related field, with a proven track record of successfully working with diverse populations. Please note the FAN will consider alternative, comparable experience to a degree.
• BSW or equivalent preferred.
• Excellent time management skills, with the ability to work independently and responsibly.
• Excellent verbal and written communication skills.
• Comfortable speaking with and in front of law enforcement.
• Willingness to adhere to the NASW Code of Ethics.
• Exhibit a commitment to diversity and issues related to poverty.
• Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
• Ability to multitask.
• Computer skills, with proficiency in Microsoft Office, including Word, Excel, Exchange, and use of the Internet in locating resources.
• Minimum of 3 years experience working with persons who suffer from substance use disorders (SUD) and mental illness; or 1 academic year of graduate practicum/internship experience working with persons with SUD and mental illness.
• Ability to implement community program and initiatives while working collaboratively with multiple community organizations and department stakeholders.
• Ability to work non-traditional hours and be available for critical incident call-ins.
• Excellent oral and written communication skills, customer service skills, and organizational skills
• Must be able to complete extensive documentation.
• Minimum of one year experience with clinical diagnostic assessment and evaluation of adults and children experiencing behavioral health crises, crisis intervention, grief counseling, and determining hospital eligibility is highly preferred.
• Knowledge of Google products, including Drive, Gmail, and Calendar.
• Valid Michigan’s driver’s license and proof of insurance.
• Knowledge of opiate use prevention.
• Articulate and approachable.
• Assertive and welcoming.

Additionally, the person that fills this position must:

• Have strong diagnostic skills, especially related to mental health and substance use issues.
• Have familiarity with issues related to homelessness.
• Have familiarity with community resources.
• Have excellent engagement skills.
• Have good judgment.
• Have the ability to de-escalate conflict and manage crises.
• Have the ability to work independently or as part of a team.
• Be mindful of personal boundaries, ethical obligations, and the primacy of client needs.
• Have a commitment to economic justice and civil and human rights issues.
• Be mature in nature and professional in action.
• Be reliable and willing to work required shifts, including holidays and weekends.

Physical Requirements:

• Ability to lift to 25 lbs., and sit, stand, bend, climb, lift, carry, and/or reach frequently and for extended periods of time.

Reporting Relationships: Reports to Case Manager Supervisor

Work Location: Community Based

Job Type: Full-time, up to 40 hours per week

Pay: $25.00 per hour

Schedule: 8 hour Shifts, Monday to Friday, Weekend Availability

Benefits:

• Medical Insurance
• Health Spending Account (HSA)
• Flexible Spending Account (FSA)
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Matching
• Life and Disability Insurance
• Paid Time Off (PTO) and Sick Time
• Holiday Pay
• Bereavement Leave
• Mileage Reimbursement

Equal Opportunity Statement:

Face Addiction Now is a recovery-friendly workplace, which means we actively employ/hire people in recovery and encourage people in recovery to apply. We are an equal opportunity employer committed to diversity and inclusion in the workplace and do not discriminate against employees or job applicants based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other protected class covered by state, federal, and/or local law.

Additional Information:

This position is grant-funded and subject to the funding, budget, and timelines within grant provisions.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License and Proof of Insurance (Required)

Work Location: In person