Case Manager, Refugee Cash Assistance& Refuge

Position Summary:

The Case Manager provides case management for the Refugee Cash Assistance (RCA) and Refugee Social Services (RSS program clients; facilitates intake and assessment of need; ensures clients are enrolled in employability and/or ELL programs, as prescribed by the RCA and RSS grant programs; facilitates information and referral to services, benefits agency-wide, within the greater community and conducts follow-up on referrals.

Job Responsibilities:

• Develop and implement ongoing methods for client outreach and receiving clients from referring agencies.
• Assist clients, including information and referral, advocacy, and translation/interpretation services. Identify needed community resources and establish methods for inter-agency collaboration and referral.
• Disseminate information about the program to various community groups to ensure adequate client awareness of existing services.
• Act as a liaison with other GBCA Divisions and programs to facilitate client access to the full range of GBCA services.
• Maintain client records and program performance statistics and prepare compliance reports as required by the funding agency and GBCA.
• Follow up on referrals and keep case notes on each referral made.
• Is responsible for data entry and reporting monthly and/or quarterly.
• Maintain and add to an active list of resources in the community.
• Participate in community outreach events as scheduled.
• Respect and maintain client confidentiality.
• Performs other relevant duties as assigned.

Qualifications/Requirements:

• Bachelor of Social Work degree.
• Preferred: Master of Social Work degree.
• Preferred: Appropriate NJ state licensure.
• Experience providing short-term counseling, crisis intervention, and safety planning.
• Experience working with immigrant communities and clients who have experienced significant trauma.
• Familiarity with New Jersey institutions and social service systems.
• Experience providing client advocacy, especially in the area of public benefits and housing, and with NJ agencies and systems, including the Division of Child Protection & Permanency and Immigration advocacy-related organizations.
• Ability to learn and navigate database systems.
• Preferred: Multi-lingual fluency.
• Excellent interpersonal and communication skills – oral and written.
• Excellent organizational skills.
• A demonstrated passion for social justice and commitment to working with low-income communities and communities of color to advance equality; experience working with diverse communities
• Experience working in an interdisciplinary team is strongly preferred
• Experience organizing and presenting workshops.
• Ability to perform outreach and collaborate with community leaders.
• Valid NJ Driver’s license and use of own vehicle for self-transportation.

Physical & Mental Demands:

The physical and mental demands described here are representative of those that employees must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

EEO Statement

Greater Bergen Community Action, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.