Case Manager, Refugee Services

Position Details

Case Manager – Refugee Services

Detroit, MI | $43,680/year

Make a meaningful impact by helping newly arrived refugees build safe, stable, and successful lives in Detroit. We’re seeking a compassionate, organized Case Manager to provide hands-on support from arrival through resettlement.

What You’ll Do

Coordinate pre‑arrival planning, housing setup, and communication with U.S. Ties.
Welcome clients at the airport and provide home safety orientations.
Assist with Social Security, public benefits, registrations, and resettlement plans.
Deliver cultural orientation and maintain case documentation and reports.
Manage client funds, schedule appointments, and provide transportation as needed.

What We’re Looking For

Bachelor’s in social work, psychology, public health, or related field—or equivalent experience.
1+ year working in diverse or community‑based environments.
Bilingual in Dari, Spanish, or Pashto strongly preferred.
Compassionate, culturally sensitive, and highly organized.
Valid driver’s license, reliable transportation, and auto insurance required.

Why Join Us?

This is meaningful work where you’ll change lives daily, support Detroit’s newest neighbors, and grow your skills in social services and community impact.

Apply today to help refugees build a new beginning.

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Provides resettlement and support services to qualifying refugee clients in accordance with contract, organization and accreditation standards.

Duties and Responsibilities

Assess US Tie's and co-sponsor's ability to assist in resettlement services and to comply with Operational Guidance.
Coordinate all pre-arrival case activities, including housing arrangements and communications with US Ties and co-sponsors.
Complete home safety inspections. Furnish homes with furniture and required supply items.
Conduct initial airport reception and home safety orientation for arriving refugees.
Provide initial orientation and develop resettlement plan for new clients. Conduct ongoing cultural orientation and complete assessments demonstrating clients understanding and information retention.
Complete applications for Social Security card, public benefits and other applicable registrations within the required time periods.
Document all visits, case activity and all efforts to meet refugee material needs as outlined by Operational Guidance.
Maintain relevant reports and statistics related to client activities and program services. Complete program reports within required timeframe securing all required signatures.
Manage agency resettlement funds on behalf of assigned cases, monitoring balances, and ensuring proper entry of vouchers and supporting documentation.
Arrange client appointments and provide transportation for all services as required or needed, in compliance with applicable child safety laws.

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Job Qualifications

Education, Training, and Licensure/Certification

Bachelor's degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations.

Experience

Minimum one year experience in a culturally diverse environment or community services preferred.
Bi-lingual in Dari, Spanish, or Pashto strongly preferred.

Knowledge Skills and Abilities

Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.
Ability to speak, read and write fluent English. Fluent in the native language of refugee clients preferred with the ability to translate in both written and verbal forms.
Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals. Basic knowledge of employment recruiting, interviewing, placement techniques and procedures.
Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations and governmental agencies.
Ability to identify needs, interests, aptitudes, skills and problems, and refer clients to appropriate support services, agencies and programs.
Basic knowledge of and ability to learn local employer community within specific geographic area.
Knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.

Additional Work Requirements

Automobile travel required.
Valid unrestricted driver's license with good driving record and reliable personal transportation suitable for safely transporting clients. Valid proof of automobile insurance.

#dari #pashto #spanish #socialwork #humanservices

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