Case Manager (RN/LPN) -(25–40 Hours/Week) WASHINGTON ONLY

Job Title: RN/LPN Case Manager

Department: Medical Management

Job Summary

We are seeking a compassionate and motivated Nurse Case Manager to join the ICW Care Coordination team. This position is primarily focused on community-based case management and care coordination and combines remote work with in-person visits to skilled nursing facilities, assisted living facilities, primary care offices, and patients' homes throughout the ICW Service Area.

You will serve as a vital link between patients, their providers, and the community resources they need, building trusted relationships in the field and ensuring patients receive the right support at every step of their care journey.

In this role, you will work collaboratively alongside our medical management team to support patients with complex healthcare needs, participate in weekly interdisciplinary team meetings, and contribute to care planning and problem-solving. Through proactive care management and regular follow-up, you will help improve patient outcomes and reduce unnecessary hospital visits and readmissions.

At ICW, we work as one medical management team. All team members are cross-trained in both case management and utilization review, creating opportunities to broaden skills, support one another, and ensure continuity of care for our patients and providers. Responsibilities are tailored based on scheduled FTE and organizational needs.

ICW Service Area: This role serves the Puget Sound corridor from Everett to Olympia, with the bulk of the caseload concentrated in the Seattle-Tacoma metro area.

Who We Are

Independent Clinics of Washington (ICW) is an alliance of local healthcare providers dedicated to offering Medicaid and Medicare patients high-quality, individualized care, while helping independent practices stay independent. ICW helps local providers build their practices and care for their patients by managing administrative tasks, negotiating rates with plans, cutting red tape for faster claims processing, minimizing authorization requirements, advocating for patients, connecting local providers in a supportive network, and more.

We strive to build an inclusive, supportive work culture and are looking for a new teammate who excels as a collaborator and will contribute to the positive environment.

Key Responsibilities

• Create, implement, monitor, and update individualized care plans that address patients' medical, behavioral, social, and functional needs.
• Conduct comprehensive social determinants of health assessments and connect patients with community resources including housing, food assistance, transportation, financial aid, and social support services.
• Support transitions of care by conducting post-discharge follow-up visits and coordinating with facility staff, PCPs, and families to reduce hospital readmissions.
• Conduct in-person visits to skilled nursing facilities, assisted living facilities, adult family homes, hospitals, primary care offices, and patient homes to assess patient needs and coordinate care.
• Assist patients and families in navigating insurance, benefits enrollment, and public programs (e.g., Medicaid, Medicare, Apple Health).
• Build and maintain relationships with PCP offices, facility staff, discharge planners, and community partners to support seamless patient transitions and ongoing care coordination.
• Complete timely, accurate documentation while managing a mobile schedule across multiple sites.
• Adhere to ICW’s policies and procedures, including compliance with HIPAA privacy and security requirements and all state, federal, and plan regulatory mandates.
• Collaborate with the RN care coordination team to identify complex and high-utilizing patients, contribute case management expertise to weekly Interdisciplinary Team Meeting (ITM) discussions, and support shared follow-up and case resolution.
• Participate in cross-training in utilization review and provide cross-coverage support as needed following training and competency validation.
• Utilize evidence-based clinical guidelines, apply InterQual criteria, and contractual requirement in carrying out assigned responsibilities.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills; ability to build rapport quickly across diverse settings
• Cultural humility and awareness; experience working with diverse, underserved, and complex patient populations
• Strong self-direction and ability to manage an independent schedule across multiple field locations
• Familiarity with skilled nursing facilities, assisted living settings, and PCP office workflows
• Broad knowledge of Washington State community resources, social service agencies, and public benefit programs and how to access them effectively and efficiently
• Problem-solving aptitude and composure when navigating challenging situations independently in the field
• Computer skills including Microsoft Office Suite, Zoom, Adobe, etc.
• Confidence in learning new software platforms

Basic Qualification

• Unrestricted Washington State RN or LPN license required
• Three (3) years of experience in case management, care coordination, discharge planning, addressing social determinants of health (SDOH), or other roles involving direct patient engagement and connecting patients to needed resources and services.
• Valid Washington State Driver’s License, reliable personal vehicle, and current auto insurance required — this position involves regular travel throughout the service area

Preferred Qualifications

• Previous experience in inpatient hospital case management, including discharge planning, care transitions, and working alongside hospital clinical teams
• Bilingual or multilingual (Spanish, Somali, Vietnamese, or other languages reflecting our patient population)
• Certification in case management (CCM or ACM)

As part of the Medical Management ICW team you will receive:

• Competitive salary and comprehensive benefits package
• Remote position with the variety and connection of field-based community work — the best of both worlds
• Opportunities for professional growth and continuing education support
• Flexible scheduling to support work-life balance

Equipment Requirements
Employees are required to use their own monitors, headset, and camera; a company-provided laptop will be issued.

Note

The statements herein are intended to describe the general nature and level of work being performed by employees in this position and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Part-time

Pay: $43.00 - $60.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role combines remote work with community-based visits and requires team members to be cross-trained in both case management and utilization review. What interests you most about this type of role?
• This position requires regular travel throughout the Puget Sound region. Are you able to reliably travel within the ICW service area?
• Please describe your experience working directly with patients and families to identify barriers to care and connect them with community resources, benefits, or services. What types of needs did you commonly address?

License/Certification:

• Washington State or compact RN or LPN (Required)

Work Location: Hybrid remote in Seattle, WA 98199