Case Manager - Seniors Department

1. Minimum Qualifications: Bachelor’s degree, valid NYS driver’s license, and reliable transportation.

2. Job Description & Expectations:

a. Provides information and referral on services to the elderly, their families and other service providers on the telephone, in person and through community forums.

b. Conducts thorough intakes of clients to determine the need for case management services.

c. Is responsible for in-home assessments of clients and development of care plans to meet needs. Implements care plans and revises as necessary.

d. Advocates on behalf of clients with formal and informal support systems. Provides linkages and referrals to agencies and programs providing assistance to seniors. Stays current with programs pertaining to the elderly.

e. Attends meetings, trainings and in-services as required by the Erie County Department for the Aging.

f. Demonstrates the ability to successfully utilize computer software for assessments, reporting (including worker log) and correspondence. including email, scanning, faxing and other forms of communication, such as virtual conferencing.

g. Is responsible for maintaining client case records in an accurate and timely manner. These records will reflect understanding of and adherence to established EISEP standards. Case Managers will maintain a caseload of approximately 100 clients.

h. Participates in regular case conferencing sessions with supervision and consults with supervisor as needed on difficult cases.

i. Intervenes in crisis situations, making appropriate referrals to agencies dealing with medical, environmental, mental health and utility emergencies.

j. Maintains a working knowledge of community resources to meet the needs of clients.

k. Work is performed under the direct supervision of a Senior Case Manager, Social Case Supervisor or and administrative employee of higher rank. Supervision may be exercised over lower ranking employees. Does related work as required.

l. Other duties deemed as appropriate by Project/Assistant Coordinator

Job Type: Full-time

Pay: $22.66 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person