Case Manager Specialist

Description

These positions are eligible for 10% field work specialty pay for hours worked.

Hybrid - A minimum of 2 days per week in office required based on business needs.

Summary

Why It's a Great Opportunity:

You will be in a lead position on the front line of our efforts, dedicated to connecting older adults and adults with disabilities with services to help them remain safe and independent at home. Here, our assistance has a direct impact on our client's quality of life. The Case Manager Specialist may perform the duties of a Case Manager and is assigned a limited caseload.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

The Aging and Disability Resources (ADR) Division has strong, committed, and passionate leadership. Employees of ADR are mission-driven, talented, and diverse, speaking 28 foreign languages. We foster collaboration among teams, divisions, departments, and external partners. Our employees are engaged and caring individuals.

How to be Successful in the Role:

You will become a subject matter expert in areas of ADR Quality Assurance, case transfer minimum standards, and non-grant medical assistance (NGMA). This position is also a working lead and will carry a reduced caseload.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Managers and Supervisors regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development, robust online learning, direct feedback from your manager, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

Provides ongoing training, case consultation and support to ADR staff regarding policies and procedures.
Participates in state and agency sponsored conferences and webinars.
Serves as an expert providing technical training to ADR staff.
Perform field work and visits to clients, facilities, and providers.
Provides quality assurance monitoring to ensure accuracy of work and identify future training needs.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

Minimum Qualifications

A Bachelor's degree in social work, gerontology, psychology, counseling and guidance, sociology or related field and
Three years or more experience providing direct human services, preferably in the area of providing services to senior citizens is required.
Possession of, or the ability to obtain a valid driver’s license and meet the travel requirements of position by providing and utilizing personal vehicle.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case basis and will not necessarily remove an applicant from consideration.

Supplemental Information

Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480 at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes, which may include assessments, phone screens, and interviews.

At Pierce County, diversity, equity, and inclusion mean commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have a local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

We are unable to sponsor or take over sponsorship of an employment visa at this time.

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