Case Manager, Specialty Behavioral Health

Summary of Position:

The Case manager Specialty Behavioral Health provides high quality patient-centered care coordination as an integral part of a dynamic multi-interdisciplinary team. Care is provided in the clinic and outside in the community meeting each of our patients “where they are”.

Essential duties:

Duties include, but are not limited to:

• Attends team huddles when in clinic, clinic staff meetings, and team meetings.
• Conducts patient consultations, assessments, and care planning in collaboration with healthcare professionals.
• Educates patients on conditions, treatment options, and available resources.
• Coordinates services, referrals, and transitions of care, including housing, employment, and crisis interventions.
• Monitors patient progress, responding to changing needs, and facilitating re-engagement using trauma-informed approaches.
• Advocates for patients and ensures compliance with healthcare regulations and confidentiality standards.
• Supports hospital discharge planning and follow-up to reduce readmissions.
• Completes documentation in the electronic medical record and manages prior authorizations.
• Serves as a point of contact for patients and advocates to resolve service-related issues.
• Performing other duties as assigned

Qualifications and Education:

Basic Knowledge and Skills:

• High school diploma or GED work experience.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening.
• BLS Certification
• Fingerprint clearance issued by Arizona Department of Public Safety required.
• Experience in working with underserved populations is highly desirable.
• Must be at least 21 years of age.

Experience:

• Minimum of 4 years’ experience of full time behavioral/integrated healthcare experience.US

Skills:

• Organization and care coordination
• Communication and teamwork
• Proficient with HMIS.
• Crisis intervention and de-escalation skills
• Advocacy for client needs and service access
• Knowledge of community resources and systems navigation, employment resources and Vocational Rehabilitation referral processes.
• Knowledge of substance use and/or mental health disorders
• Trauma-informed care