Case Manager, Supportive Housing

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

This position will be fully co-located to serve residents of the Marshall Street Landing Apartment building on-site in Arvada, CO. Marshall Street Landing is a permanent supportive housing complex totaling 85 units and is located at 5549 Marshall Street, Arvada, CO, 80002.

The Case Manager will play a crucial role in assisting clients in achieving stability and accessing necessary resources. This position requires a proactive, client-centered approach to address the complex challenges faced by individuals with a history of homelessness. This role is tasked with identifying all types of barriers which may complicate a client’s ability to maintain housing and use creative problem solving to address these issues. This role will require ongoing collaboration with Family Tree and other community partner organizations.

Education, Knowledge, Skills & Experience Required:

• Bachelor’s Degree in Mental Health Field – required.
• Two or more years of experience in case management, social services, or supportive housing preferred.
• Strong understanding of issues related to homelessness, mental health, and substance use.
• Experience with Housing First and Harm Reduction models preferred, knowledge of Fair Housing a plus.
• Good communication, organizational, and computer skills.
• Ability to work collaboratively in a team and independently.
• Consistent evidence of timely and accurate work products required.

Essential Duties:

• Provide case management to identified clients at the Marshall Street Landing Apartment building.
• Conduct thorough assessments to identify individual needs, strengths, and barriers to stability.
• Collaborate with clients to develop realistic and achievable goals.
• Establish and maintain collaborative relationships with staff, clients, service provider partners, and community resource organizations.
• Advocate for clients in accessing necessary services, including healthcare, mental healthcare, substance use treatment, employment, benefits, education, etc. Actively coordinate care with Jefferson Center, and other community agencies and health providers.
• Respond promptly and effectively to crises, providing emotional support and connecting clients with appropriate resources.
• Responsible for the coordination and/or completion of needed paperwork including releases of information, health record documentation, HMIS assessments, Homeless Prevention Demographics Profiles, and other needed documentation as assigned.
• Works from a strength based, recovery-based perspective and takes cultural considerations into account when appropriate.
• Document all contacts according to Jefferson Center standards while meeting productivity standards as identified by the Program Director.

Other Duties:

• Submit 90% of all SFRs/Progress-to-Date forms within 3 working days.
• Exhibit enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
• Maintain effective interpersonal relations and customer service with consumers, peers, upper management, visitors and the general public.
• Ability to multi-task, prioritize concerns, and effectively manage time independently.
• Effectively respond to client/consumer needs and problems, initiate and maintain positive recovery-based interactions, timely response to phone calls, texts, emails and other requests.
• Participate in team meetings and clinical consultations as scheduled.
• Participate in supervision by coming prepared with an agenda. Report high risk/problem cases and utilize a problem-solving approach as well as feedback.
• Attend supervision at times and intervals agreed upon with supervisor.
• Other duties as assigned by the Director of Navigation and Housing Services.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Salary Grade 50 (Bachelor's Degree): $55,000 annually ($26.45/hr)*

Additional Salary Information*:

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Application Deadline: 10/30/2025. Review of applications will begin immediately.

Equal Opportunity Employer
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