Case Manager, Tri-Cities

Job Description

Under the general supervision of the Manager of Case Management Services of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills Training, Short Term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitor their progress and provide job coaching.

What you’ll be doing:

• Work with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model

• Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations

• Work within a outcome-based contract

• Assess Clients and ensure they are referred to appropriate interventions

• Administer Formal Needs Assessments with Clients using a variety of assessment tools

• Develop and monitor Return to Work Action Plans with Clients

• Responsible for reporting Client progress and milestones through the Integrated Case Management (ICM) database

• Ensure file consistency for government audits

• Move Clients towards developed goals

• Book Clients in workshops and monitoring attendance

• Work within government compliance regulations

• Market to the catchment communities

• Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology

• Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy

• Act as a champion of the program, promoting our services throughout community and networking events

• Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery

• Adhere to onsite Health and Safety Procedures

• Other duties as required

  
  

What you’ll need:

• Candidates must have strong employment counselling skills with a minimum of 2 years of experience and ability to work within a performance-based contract

• Minimum of a bachelor's degree, career counselling certificate, or a combination of relevant work and experience. Must have excellent computer skills

• Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset

• Fluent speaking and writing English and the ability to write strong Client/Service Rationales that support service referral/delivery

• Ability to speak Mandarin/Cantonese language is a strong asset

• Up to date with the latest job search, career exploration/labour market practices

• Passion for helping jobseekers achieve their goals

• Strong team player & able to show initiative

• Ability to work in a flexible environment and relate well with others

• A valid clear criminal record check (including working with vulnerable populations) is required.

  
  

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:

• Extended medical and dental benefits

• A defined benefit pension plan (MPP)

• Pregnancy, parental and adoption leave top up

• Receive 12% in lieu of time off and benefits

• Flexible working arrangements for applicable positions

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.

• Free staff membership to our Health + Fitness Centre

• Discounts at our YWCA Hotel

• Priority in YWCA Child Care centres

  
  

Pay Rate: $35.02 per hour