Case Manager-Via Del Oro (1-9:30 pm) Swing

Position: Case Manager, Via Del Oro

Reports to: Program Manager

Location: 6370 San Ignacio Avenue, San Jose, CA 95119

Type: Non-Exempt, Full Time, Shifts Vary

Compensation: $30.96/ Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Emergency Interim Housing (EIH), Via Del Oro Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Via Del Oro program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Via Del Oro is to assist all program participants with transition from emergency interim housing into permanent housing.

The Case Manager will work in partnership with program participants to develop individualized housing plans that include personal goals the participant may have in their journey to obtaining permanent housing. Case managers will offer on-going, regularly scheduled case management sessions as well as convenient drop-in options. Case management sessions include assisting the participant in identifying and obtaining the resources and services required to meet their housing goals. For those individuals already assigned a case manager through other providers, the EIH case manager will supplement and support the service plan developed by the other agency and ensure coordination to avoid duplication of services and aid in the transition to permanent housing.

The goal of case management and support services programs is to provide client-centered services that promote exits to permanent housing through various strategies, including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving, and linkage to health and community resources, etc.

REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of the participant’s care team.

PRIMARY RESPONSIBILITIES

Direct Service (70%)

• Welcome agency guests into the facility including program participants, volunteers and staff
• Conduct program participant orientation and intake
• Maintain a case load providing case management and other direct service to all participants
• Work with program participants to develop and implement an individualized housing plan and provide support to help achieve goals
• Provide community-based case management services to program participants
• Collaborate with community partners regarding support services for participants
• Collaborate with the entre EIH team and external case managers/teams to ensure comprehensive services are provided to participants
• Partner with external case mangers/teams to support participants in reaching identified housing goal
• Complete safety planning, risk assessment and mandated reporting
• Communicates participant success and challenges with case managers/teams
• Utilizes supervision appropriately, maintaining open lines of communication and provide updates on intake activity
• Maintains thorough, accurate records of case management activities with every program participant, as required by grant contracts and internal compliance
• Provides support services that employ a Critical Time Intervention (CTI) model and Strength Based approach
• Meet with participants at a frequency determined by their needs
• Participate in weekly Property management meetings
• Participate in Case Conferencing to support client in reaching personal and housing goals
• Transition resident to the next appropriate level of care
• Knows and implements agency and program policies and procedures
• Properly reports any suspected cases of abuse
• Maintains professional relations and conduct
• Meets regularly with program participants at a frequency determined by the clients’ needs
• Complete and submit Incident Reports and Behavior Contracts
• Attend all job-related meetings, including program staff meetings and agency wide meetings
• Participate in opportunities for learning and skill maintenance/development.
• Assist with other duties as assigned.

Documentation (20%)

• Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation

• Participates in ongoing analysis of and program alignment with industry best practices
• Proactively and consistently improves the quality and effectiveness of program services
• Complete and submit incident reports, behavioral contracts, and gross violations as needed
• Conducts ongoing re-assessments of the resident’s needs and status, and documents assessment in HMIS

General (10%)

• Attends all meetings relevant to this position
• Assists with office-related tasks as needed
• Assists with other duties as assigned

Qualities:

The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.

Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Case Managers actively engage in active listening, are reliable, and possess good problem-solving skills. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.

BENEFITS

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer.

ORGANIZATIONAL EQUITY STATEMENT

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

YOU HAVE (QUALIFICATIONS) Required:

• Minimum two years’ experience in social services – No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related field
• Lived experience OR understanding of and sensitivity to the needs of the unhoused population
• Fluent in Microsoft Office Suite
• Candidates with previous experience serving the unhoused and low-income populations are preferred
• Bi-lingual capabilities a plus