Case Manager/Housing Navigator

Title: Floating Case Manager/Housing Navigator

Status: Part-time (20-24hr per week) within M-F 9am-5pm; non-exempt

Location: St. Paul, Maplewood, Ramsey County

Supervisor: Program Director/Program Manager

Direct Reports: None

Compensation: $22-24/hr

Organization

Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.

Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.

Purpose

The Floating Case Manager/Housing Navigator provides flexible, trauma-informed, and client-centered case management and housing navigation services to individuals and families. This position supports a diverse range of clients, including single adults, youth, and families, across multiple program sites. The Floating Case Manager/Housing Navigator steps in to provide coverage, continuity of care, and addresses social service gaps during staff absences, transitions, or when additional support is needed.

Responsibilities

• Provides comprehensive case management and housing navigation services across various departments.
• Tailors individual meetings and social service coordination to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for residents within 90 days of participant entry, and in six months increments thereafter.
• Maintain a caseload that fluctuates depending on program needs; rotate between scattered-site units, supportive housing, and youth/family housing programs.
• Supports potential tenants as they navigate the housing process; including, but not limited to: housing searches, property owner advocacy, apartment showings, rental applications, credit-repair support, expungement processes, move-in, and facilitate tenancy sustaining interventions
• Assists clients in accessing community resources, accompany clients to initial and/or significant appointments and meetings
• Maintains up-to-date and organized client files through an electronic records system; including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services
• Collects and records all required statistical information, accurately reporting data in a timely manner
• Participates in recovery and client-centered care, assists families and single adults in creating and following harm reduction plans, and resolves crises as appropriate

• Fosters a positive, engaged participant community
• Supports the resident community to increase community building skills and community membership skills
• Assists participants and families as needed to identify and address community concerns and issues
• Facilitate peer mediation as needed
• Assists participants to identify opportunities for community integration and developing natural support networks

• Function as a team member
• Follows through with own job responsibilities and assignments
• Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
• Provides information needed by other team members in a timely and effective manner
• Offers assistance to team members as needed
• Willing to give and receive feedback to and from team members
• Takes direction from supervisor or manager, and accepts and implements team decisions as made

• Other duties
• Participates in staff and team meetings
• Promotes community awareness of Emma Norton Services
• Attends community meetings as relevant and necessary
• Participates in agency efforts to promote a mutually respecting, multicultural environment and participates in training opportunities related to economic, racial and cultural diversity as requested
• Complete and maintain up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire
• Performs other duties as apparent or assigned

Requirements

• A relevant course of study in a social services field and a minimum of one year of related experience
• Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C
• Must have a personal smart phone for our Zoom phone system. Company provides a monthly stipend
• Experience delivering services to adults who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
• Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches
• Able to identify and assess a wide range of client needs
• Knowledgeable about community resources
• Experience and high level of proficiency using Microsoft Office
• Able to interact with people in a manner which shows sensitivity, respect, and professionalism
• Ability to communicate effectively orally and in writing
• Able to exercise good judgement and problem solving in a variety of circumstances
• Ability to work with a high level of accuracy and attention to detail
• Able to maintain professional boundaries
• Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds
• Duties may require physical ability to climb stairs
• Duties require extended use of a keyboard
• Ability to work until own initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary
• Ability to drive insured vehicle for relevant job duties

Job Type: Part-time

Pay: $21.00 - $24.00 per hour

Expected hours: 20 – 24 per week

Benefits:

• Paid time off

Work Location: In person