Case Manager/Program Coordinator

Independent Living Partners is seeking a highly organized and proactive Case Manager–Program Coordinator to serve as a central support resource for Waiver Case Management program. This position plays a key role in providing expert administrative and operational support to Program Managers, Case Managers, and the administrative team.

The ideal candidate is detail-oriented, dependable, punctual, and skilled at researching and resolving complex questions while working across multiple systems and teams.

Primary Responsibilities

• Pull Support Plans from MnChoices 2.0, then print and mail them to clients and providers
• Assign and update Case Managers to clients as needed
• Locate and upload MnChoices assessment documents to cloud storage platforms (Pavillio)
• Assign clients in SSIS to the appropriate Case Manager for transfers and new intakes
• Serve as a subject matter resource across various programs
• Attend county meetings, trainings, and informational sessions to stay current on program updates
• Provide ongoing administrative and program support to ensure efficiency, compliance, and continuity across programs
• Provide direct case management services to clients
• Review and update program policies and procedures

Qualifications

• Bachelor's degree in Human Services, Social Services, or a related field
• Strong research, problem-solving, and writing skills
• Excellent attention to detail
• Dependable and punctual
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Experience supporting 245D programs, including IHS (formerly ILS), preferred
• Experience working with case management systems such as SSIS and MnChoices 2.0 preferred
• Experience with Star Services, Pavillio, and Reviving Care preferred
• Background in human services or social services preferred

Why Join Independent Living Partners?

• Opportunity to make a meaningful impact in the community
• Collaborative and mission-driven team environment
• Professional development opportunities

Job Types: Full-time, Part-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Professional development assistance

Application Question(s):

• Able to work with cats, dogs

Education:

• Bachelor's (Required)

Experience:

• case aid: 3 years (Preferred)
• Case management: 2 years (Preferred)

Language:

• Spanish, Hmong, Somali (Preferred)

License/Certification:

• Driver License (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person