Caseworker

Provides direct support and case management services to program participants, promoting a positive and spiritually uplifting environment aligned with the Grace-Based Model. This role ensures clients receive comprehensive assistance to achieve self-sufficiency and improved well-being.

RESPONSIBILITIES: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.

RESPONSIBILITIES:

• Foster a positive, grace-based atmosphere for clients and staff.
• Interview applicants to determine program eligibility; conduct needs assessments and establish goals.
• Develop intake and case plans; assist clients with required paperwork, orientation, and release forms.
• Maintain accurate case records and logs; enter data into HMIS (Homeless Management Information System) and other required databases.
• Aid in securing income, benefits, housing, and professional resources to enhance psychosocial well-being.
• Meet regularly with clients to review progress, document updates and enforce program guidelines.
• Provide tools such as proper hygiene care, budgeting, and scheduling, to ensure life skills are provided.
• Prepare discharge plans and transition files for exiting participants.
• Attend community meetings to promote the program and coordinate referrals.
• Compile and submit monthly reports on services provided.
• Monitor dorms and ensure clients are adhering to guidelines and rules.
• Perform other related duties as assigned.

Education and Experience:

• High school diploma or equivalent.
• Minimum of five years’ experience working with individuals experiencing homelessness.
• Proficient computer skills and strong organizational abilities.
• Excellent communication and motivational skills, with the ability to build cooperative relationships with clients, colleagues, community partners, and volunteers.
• Solid understanding of social service casework principles and community resources.
• Ability to engage effectively with individuals from diverse cultural and racial backgrounds.
• Exceptional customer service skills and flexibility to work varied schedules as needed.
• Strong interpersonal and leadership skills; capable of working independently in a fast-paced environment.
• Skilled in crisis management and de-escalation techniques.
• Comprehensive knowledge of community resources.
• Valid driver’s license with ability to travel; must maintain an acceptable annual Motor Vehicle Record check.

Character Qualities:

• Must provide a clear Biblical testimony of a personal experience of receiving by faith Jesus Christ as Lord and Savior.
• Understands Christian principles, exemplifies them, and shares with other staff and persons served.
• Maintains an exemplary Christian lifestyle, affirms the CRM Statement of Faith, Code of Ethics and Position Statements.
• Enjoys people and can work with diverse populations.
• Can work in harmony with other staff.
• Ensures strict confidentiality is maintained.
• Ability to work under minimal supervision.

Physical Demand and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is required to walk, sit, use hands to finger, handle, type; reach with hands and arms; balance; stoop; talk, see and hear. The employee must occasionally lift and/or move up to 25 pounds.
• Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
• Driving: There is a requirement for this position to travel within downtown Jacksonville, and surrounding counties.

**Full-Time Benefits Eligible** PPO Health Insurance Premiums starting at less than $25 weekly. 2 weeks’ Vacation, 2 weeks’ Sick.

Wholesome Christian environment. Get paid to do good in your community.

All Full-time and Part-Time Associates receive paid vacation and sick time along with company matched 401K. Full-time Associates receive a comprehensive Benefits package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.

Learn More About Us:

City Rescue Mission has been serving the homeless and needy in Northeast Florida since 1946.

The original vision of offering “soup, soap and salvation” to alcoholics has evolved into a privately funded nonprofit organization whose mission is to rebuild the lives of the homeless and needy through life building programs and the love and compassion of Jesus Christ.

City Rescue Mission, Inc. is a 501(c)(3) corporation that provides food, clothing, shelter, emergency services and residential recovery programs to homeless men, women, and women with children. City Rescue Mission does not accept government funding. Financial support of the Mission comes from donations made generously by concerned individuals, churches, businesses, civic organizations, and foundations.

CRM Thrift Store serves the community by offering affordable, quality, merchandise as a Christian ministry to the general public. The revenue generated through the sale of donated items is used to support the ongoing work of the City Rescue Mission in providing food, shelter and services to the hungry, homeless and addicted in Northeast Florida.

www.crmjax.org

https://m.facebook.com/crmjax/

Job Type: Full-time

Pay: $17.59 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• How did you hear about our posting? If one of our valued employees referred you, please list their name here.
• What are your salary requirements?

Education:

• High school or equivalent (Required)

Experience:

• Social or public service environment: 5 years (Required)
• Unhoused population or Public housing systems: 5 years (Required)

Language:

• English (Required)

License/Certification:

• Driver’s License (Required)

Work Location: In person