Cash Management Sales Associate

Description:

POSITION SUMMARY: This position is responsible for assisting Bank customers with applications and agreements for Cash Management (CM) services; supporting CM customers with installation of equipment and related services; addressing the day to day service needs of the Bank’s existing business customers; providing guidance to Bank employees on CM related matters and sharing extensive knowledge of Bank services; building and maintaining relationships with business customers in connection with CM services; and supporting the Cash Management Officer(s) and Director of Cash Management.

KEY RESPONSIBILITIES:

Business Account Management applications, agreements & set up: Assist Bank customers with applications for CM services and provide agreements for CM. CM services include, but are not limited to: Business Online Banking, Remote Deposit Capture, ACH Origination, Online wire, ACH Assist, Check Assist, Insured Cash Sweep, CDARS & Merchant Processing (credit/debit card processing). Ensure proper documentation is accurately completed, sent to customers for execution and then coordinate with the Business Banking Support team for implementation and training, ensuring satisfactory completion.

Customer service: Respond to customer and employee inquires regarding Cash Management products, services, and account status, delivering prompt, and professional service at all times. Refer prospective customers to the Cash Management sales team or other Bank staff members as appropriate; refer problems and complaints to the appropriate Manager. Communicate with customers by phone, virtually, via email or mail, and in person, with a focus on delivering service and adding value to the customer relationship. Gain an understanding of each customer’s needs and concerns; provide recommendations to assist them.

Proposal Preparation: Assist in preparing and finalizing sales proposals and relationship review documents for both new and existing customers. Gather and analyze information on current customer relationships across multiple bank platforms. Collaborate with various departments to develop proposal materials and incorporate resources from external sources as needed.

Customer service and retention: Ensure the Bank maintains strong and positive relationships with its business deposit and CM account customers. Act as the primary resource to customers for all their business deposit and CM account questions, concerns, or needs.

Other Business Account Management duties: Coordinate merchant processing services through the banks third party vendor (currently BASYS Processing), provide support to both customers and the vendor, and make referrals as appropriate.

Support Bank products/services: Maintain knowledge of current KSB products and services. Actively utilize as many Bank products and services as possible to fully understand their features and benefits and to be able to communicate effectively with customers and prospective customers.

Talk to customers and listen for “cues and clues” to determine needs; respond to customer inquiries and evaluate their needs; suggest Bank products/services to customers to meet their needs or make referrals to other Bank personnel as appropriate.

Community/public relations: participate in community organizations and events. Represent the Bank in the community.

Other duties: Demonstrate reliable attendance and punctuality. Handle telephone inquiries and provide information to customers, vendors, and other departments in a professional and courteous manner. Attend and participate in Bank meetings. Attend internal and external training to improve skills and knowledge relevant to the position.

Understand and fully comply with Kennebec Savings Bank’s Core Values.

Perform other duties as required.

POSITIONS REPORTING TO THIS POSITION:

• None

Requirements:

EDUCATION/EXPERIENCE REQUIRED:

• High school graduate, College degree (or equivalent years of experience) preferred.
• 1 to 3 years' experience in personal or commercial banking and general banking experience.
• Computer literate, with experience in bank platform software (such as Fiserv or equivalent Bank software); proficient in Microsoft Word and Excel; and experience with loan processing/document generating systems desirable.

OTHER REQUIREMENTS:

• Must be able to lift files and other documents of approximately 20 pounds.
• Must be able to read and work with printed reports.
• Must be able to stand or sit for extended periods of time.
• Must be able to spend extended periods of time working on a computer.
• Must be able to use the telephone; must be able to communicate clearly by telephone; must have good listening ability and skills.
• Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple tasks.
• Must have the ability to think through a problem, following proper steps in finding a resolution.
• Must have a high degree of ethics and maintain confidentiality of customers and accounts.
• Must be friendly, courteous, and sensitive to the needs of customers and coworkers.